Summary
 

Responsible for training activities in an assigned area(s). Note: some areas may require varying degrees of emphasis or concentration within this general description.

Description
 

Logistics: Logistics: (cgsadmin.com), one of BlueCross BlueShield's South Carolina subsidiary companies.

Location: 26 Century Blvd Suite ST610 Nashville, TN 37214

Work Environment: this position has a hybrid work schedule and the work hours are Monday - Friday 8:00AM – 5:00PM Central

SCA Benefit Requirements: BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). Under the McNamara-O'Hara Service Contract Act (SCA), employees cannot opt out of health benefits. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date.

What You'll Do:

• Facilitates varying levels of technical and non-technical training for both new hire and existing staff and/or teams.  Effectively manages the training environment to ensure compliance to organizational policies while delivering new employee orientation, job-specific, company-specific, e-learning, and other training solutions. Evaluates learner performance and effectiveness through the administration of varying testing methodologies. Communicates effectively with the applicable customer and/or manager related to both learner and course progression towards meeting expected outcomes.

• Conduct assessments to identify the performance, skills, knowledge and information required for a desired training program. Design and develop training solutions and materials that meet the intended need and learning outcome(s) for each targeted audience. Enhance and evaluate training effectiveness through the redesign and revision of existing training courses, curricula and materials in order to fill learning gaps identified through various feedback methods. Demonstrate effective communication and collaboration to partner with Subject Matter Experts (SMEs), trainer peers and others to achieve high-quality instructional materials.

• Provide support to training support areas to include processing work to maintain subject matter knowledge, attend Operations team and Workgroup meetings, partner with areas to identify performance gaps and proactively develop training plan objectives.

• Maintain/Verify Training Systems access and other administrative functions.

To Qualify for This Position, You'll Need:

• Required Education: Bachelor's degree

• Degree Equivalency:  Two year degree plus 3 years related training, insurance, or related work experience OR Five years training, insurance, or related work experience.

• Required Work Experience: One year training, insurance, and/or related work experience required

Required Software and tools: Microsoft Office.

Required Skills and Abilities:

• Strong verbal and written communication and human relations skills.

• Ability to develop strong research, planning and data gathering skills.

• Ability to design and develop to create outputs in various methods.

• Strong organizational skills necessary to schedule, prioritize, and complete work assignments.

• Ability to become an SME for multiple lines of business and job functions.

• Able to acquire an understanding of the complex technical