Service Enablement Lead

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.
Founded in 2017, Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the first federally chartered crypto bank in the US, Anchorage Digital offers institutions an unparalleled combination of secure custody, regulatory compliance, product breadth, and client service. We’re looking to diversify our team with people who are humble, creative, and eager to learn.
We are a remote friendly, global team, but provide the option of working in-office in New York City, Sioux Falls, Porto, Lisbon, and Singapore. For our colleagues not located near our beautiful offices, we encourage and sponsor quarterly in-person collaboration days to work together and further deepen our Village.
The Service Enablement Lead supports Anchorage in its mission to be the foundation upon which value is stored and moves safely in the new global economy so that innovation can grow without bounds. The role will assist business heads/project sponsors, and product/engineering teams in delivering on cross-functional, large-scale change initiatives such as business line launches and legal entity stand-up. Service Enablement applies flexible principles of streamlined implementation strategy to large scale change initiatives, analyzing and incorporating legal, compliance, risk, finance, and operational requirements into strategic initiatives across the company. The role will support the development of project plans, status reporting, process design, testing and procedure documentation, and more to support these goals in an agile but sustainable way.
We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Service Enablement Lead role:

Technical Skills:

• Build test plans, outline procedural requirements, monitor launch readiness to ensure safe and sustainable launches in line with audit, regulatory, and other requirements.

Complexity and Impact of Work:

• Understand project sponsor goals to determine required stakeholders and workstreams; research go-to-market and product development timelines to incorporate compliance, legal, risk, finance, and operational workstream deliverables into a program-wide project plan (capable of breaking down large projects into smaller tasks).
• Identify and manage dependencies to ensure awareness around impact; mitigate issues that arise from these dependencies with stakeholder engagement and problem solving (analyze trade-offs, recommend and justify priorities, etc.).

Organizational Knowledge:

• Understand the long-term support model for the project/launch to ensure proper engagement with the teams that will support the model going forward (e.g., Operations, Legal, Compliance, Finance, etc.); work with these teams to ensure well-controlled models are designed at launch, and define required ongoing enhancements to support continued growth/scale over time.
• Do not hoard information or become single point of failure; ensure proper knowledge-sharing and cross-functional understanding to ensure the goal of one area does not put another at risk.

Communication and Influence:

• Listen to project team members to identify and quickly remediate emerging risks; ability to push back and challenge others while understanding underlying needs, motivations, emotions, or concerns.
• Effectively communicate project status, roadblocks, impacts and required decision-making to stakeholders; adjust communication to ensure maximum impact and effectiveness based on audience.

You may be a fit for this role if you have:

• Great organizational skills, written and verbal communication skills, and ability to tailor messaging to audiences, as appropriate.
• A curious mind that seeks to understand underlying business goals and technical solutions, and can use this understanding to analyze broader touchpoints and required impact analyses across divisions.
• Collaborative and understanding work style, to ensure proper engagement with teams of different backgrounds and priorities.
• Demonstrated problem solving skills and agility, to identify emerging risks quickly, brainstorm solutions, and pivot when goals change.
• Discipline around documentation and development of sustainable models.

Although not a requirement, bonus points if:

• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

Compensation at Anchorage Digital: