Field Services Eng – Dedicated

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

 

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

 

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The Field Services Engineer – Dedicated works to provide quick response to customer requests for product support. The tasks performed will include but not be limited to, system, device, OS, software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Engineer – Dedicated will also be instrumental in preparing reports and will work in conjunction with the NOC and Service Desk Supervisors for any un-solved issue and follow escalation process.  This position is dedicated 100% to a specific client. 

#LI-JM1

Responsibilities

Essential Functions

• Ensures exceptional client satisfaction is consistently delivered and maintained

• Responds to customer requests for break fix/install and performs scheduled maintenance of equipment to high standards and to the satisfaction of their specified customer
• Prepares for installations, upgrades, break fix and disconnects by reviewing work orders; obtains necessary equipment, supplies and tools; and evaluates install location
• Reads topologies, technical documentation etc. to assist with troubleshooting and/or diagnostics
• Diagnoses/troubleshoots voice and/or network issues
• Ensures end-point systems are functioning and with optimal performance by testing equipment and connections and identifying and correcting any issues
• Identifies proactively product/service sales opportunities at client sites and processes work order modifications as necessary
• Troubleshoots and supports 3rd party software and applications
• Completes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment related items)
• Adheres to procedures and safety requirements as appropriate

Additional Specific Duties and Responsibilities

• Manages client’s SLAs
• Performs Server Room Rack and Stack
• Performs work as directed by the Client

 

Qualifications

Required Qualifications

• Bachelor’s degree in an IT related or Business field preferred from an accredited university
• CompTIA A+ and/or CompTIA Server+ certification or equivalent knowledge
• Specific platform knowledge is a must – Avaya, Cisco, Nice, Juniper, Palo Alto etc.
• Experience and knowledge of change management principles, methodologies and tools
• Ability to work well in a cross-functional team environment
• Must have excellent organizational and multi-tasking skills
• Excellent verbal, written, and presentation skills

• Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
• Strong analytical, interpersonal, and relationship building skills
• Must have legal authorization to work in the U.S. for any employer
• Strong work ethic and personal drive to excel
• Strong sense of urgency and commitment  to get the job done
• Superior negotiation, coordination, and conflict resolution skills
• Ability to adapt to change quickly
• Requires a valid driver's license
• Excellent customer service skills

Desired/Preferred Qualifications

• CompTIA A+ and/or CompTIA Server+ Certificate
• Problem analysis and problem-solving
• High stress tolerance

Additional Information

C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-month and 24-month frames allowance)* FSA Plans (Healthcare, Dependent Care and Limited Purpose)* Pre-tax Commuter Plans* Employer-paid Life I