CONCIERGE BUTLER SUMMIT SUITES

 

JOB SUMMARY: 

This positionprovides Summit Suite guests with the finest in food, beverage, personalbutler/valet services and amenities.

 

KEY JOB FUNCTIONS:

·        Greets all Summit Suite guests uponarrival and explains facilities, services and attractions available for theircomfort and pleasure.

·        Serves meals, tea, hors d’oeuvres,cocktails and other food and beverage items in guests’ suites.

·        Works in conjunction with VIP Servicesand the Summit Chief Butler and to plan, organize and coordinate cocktail anddinner parties, receptions, entertainment and other special functions andservices on request.

·        Assists guests in unpacking, packingand the selection, care and maintenance of their wardrobe.  Coordinates appropriate wardrobe needs, i.e.,pressing, dry cleaning, and polishing shoes.

·        In conjunction with VIP Services,arranges for personal services such as haircutting and styling, manicures,massages, etc.

·        Remains immediately available duringassigned shift to respond to guests’ needs and expectations.

·        Coordinates various services bynotifying Summit Chief Butler/VIP Services of appropriate times to arrangecleaning, turn-down services, limousine arrangements, etc.

·        Maintains stock of liquor and barsupplies, hors d’oeuvres, snacks and food items to meet guest needs.

·        In conjunction with VIP Services,arranges for provision of special services on request such as birthday cakes,special food or beverages, room decorations, etc.

·        Maintains butler pantry and all otherassigned areas in a neat and serviceable condition. Reports any deficiencies toChief Butler or manager, communicates and coordinates corrective action.

·        Maintains confidentiality of allmatters pertaining to our Summit Suite guests.

·        Performs duties like washing/polishingsilverware and dishware, ironing, polishing shoes, etc.

·        May be called upon to leave propertyto shop for specialty items from local merchants.

·        Never at any time discusses or impliesthe necessity of a tip with our guests.

 

EDUCATION and/or EXPERIENCE:  

·        High school diploma or equivalentpreferred

·        Minimum two years experience inhospitality and/or food and beverage services. Previous customer servicerequired, with an emphasis in the Hospitality Industry preferred.

 

QUALIFICATIONS:

·        Excellent communication skills (written and oral)

·        Literate and fluent in English

·        Flexibility with scheduling

·        Mobility to move quickly and easily about Hotel and Restaurant areas.

·        Must have the ability to maintain a calm unflappable demeanor during stressful and high volume periods

·        Is obliged to maintain an immaculate appearance

·        Should have an eye for and be detail oriented

·        Will be required to maintain a good attendance record since unexpected absenteeism can create less than stellar guest service and can create a hardship on coworkers

·        Must have the ability to work as a cohesive unit and be able to put aside differences of opinion and beliefs for the good of the team and guest service

·        Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

·        Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.  Adheres to all regulatory, company and department policies and p