Customer Service Agent - Online shop (Athens-on site)

<p>ManpowerGroup Greece, on behalf of its client, Kärcher in Greece, a worldwide leader of cleaning solutions with around 15.330 employees in 80 countries and innovative products for professional and domestic customers, is in search of a <strong>Customer Service Agent - Online shop</strong> who will join the Customer Service team in Metamorphosis, Athens and will offer Customer Assistance and order processing for consumers.</p> <p>Kärcher has established a renowned reputation for fostering an innovative culture, evidenced by their remarkable record of launching more than 90% of their products in the past five years. The driving force behind their achievements is undoubtedly their workforce – a team characterized by their expertise, unwavering determination, creative concepts, and loyalty to the company's mission. 100% of employees in Greece believe that Kärcher is an environmentally responsible company, 97% mentioned that are proud to tell others that they work for this company and 92% feel encouraged to come up with new and better ways of doing things. </p> <p>Do you want to be part of Kärcher Greece growth story?</p><p><br/></p><p><strong>Duties &amp; Responsibilities</strong></p><ul> <li>Customer Assistance.</li> <li>Information and Counselling about Retail products, Spare parts/accessories.</li> <li>Issues resolution with transport with customer deliveries</li> <li>Customer Complaints and claims assistance</li> <li>Support between internal departments, Kärcher branches, and customers</li> <li>Support to the external commercial Network</li> <li>Technical support to the customers</li> <li>Management support to the Logistic Department and the External Operator</li> <li>Reimbursements</li> <li>Reception and call center management</li> <li>Management support to the Accounting Department for receivables</li> </ul><p><strong>Requirements</strong></p><ul> <li>Desired 3 provable years of experience as a Customer Service agent</li> <li>IT knowledge, at a user level (Word, PowerPoint, Excel)</li> <li>English knowledge is mandatory</li> <li>SAP knowledge will be valuable</li> <li>University degree, revolving around economics, business administration, and logistics</li> <li>Organizational skills</li> <li>Customer oriented</li> <li>Team worker</li> <li>Analytic Skills and detail-oriented</li> </ul><p><strong>Benefits</strong></p><ul> <li>Competitive salary</li> <li>Private medical insurance</li> <li>Working hours: Monday to Friday morning shifts </li> <li>Full-time job</li> <li>Dynamic working environment in the coolest industry</li> <li>Full Training by the company</li> <li>Career development opportunities</li> </ul>