Administrative Receptionist - St. PJ's Children's Home

Description

 Work Days:  Monday thru FridayWork Hours:  8:15 a.m. to 5:30 p.m.Work Location:  919 Mission Rd., San Antonio, TX 78210

Mission: The Mission of St. PJ's Children's Home is to be a safe and loving refuge for children in crisis and to accompany them on their journey to healing and wholeness, breaking the cycle of abuse and neglect one child at a time.

Summary:

As the initial point of contact for any visitor or caller, this position is responsible for extending positive customer service and coordinating communication between the public and employees. Other components of this position include greeting clients/visitors, receiving donations, processing mail, and directing telephone calls. In addition, will provide billing and client care coordination for St. PJ’s Counseling Department. This position is also responsible for billing of insurance claims to insurance carriers and private pay individuals. The Office/Client Care Coordinator is responsible for clear, detailed communication with clinical staff, payers, and clients regarding various insurance-related and payment-related issues. 

Position Responsibilities:

• *Is the primary point of contact for visitors and clients, monitors access to campus, and answers the phone.
• *Perform front desk receptionist duties to include receiving donations and processing the mail
• *Analyze and organize office operations and procedures such as information management, filing system, requisition of supplies and other clerical services.
• *Maintain presentable appearance of lobby, conference room, vending machine area, and mailbox area
• *Purchase and maintain vending machine items 
• *Assist VP of Programs with various communications including the Governing Committee as necessary
• *Draft & distribute agency correspondence as necessary
• *Maintain Standard Operating Procedures for front desk areas
• Provides professional interaction with clients and St. PJ’s staff to provide information on insurance coverage, billing procedures, and accepts payments.
• Provides accuracy in processing claims and validating checks as necessary
• Is a system administrator for AdvancedMD. Inputs in-network providers and facilitates billing as needed. Prepares reports as needed for required reporting.
• Inputs clients and providers in Advanced MD and schedules clients for services as needed. 
• Ensures that client forms are scanned and uploaded into designated areas as needed.
• Creates agency announcements on closures and updates daily announcement screen
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others.   
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to      include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team      member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Attendance and successful completion of a 10- day New Employee Orientation is mandated for the position. The inability to meet this requirement will conclude employment with the Agency;
• Other duties as assigned by the VP of Programs, and/or the office of the Executive Director.

Competencies 

  

Competency                         Description

Adaptability                           Ability to adjust to changing conditions and remain committed to excellence.

Customer Service                 Ability to be attentive to the needs of internal and external customers and being able to find resolution 

                                                within the parameters of set standards and messaging in a positive manner. 

Communication                    Ability to effectively share information and ideas of various degree of difficulty and sensitivity through 

                                                 different means of communication and to diverse audiences. (Verbal and/or written)

Focus                                      Ability to develop and communicate goals and initiatives that are in support of the organization’s

                                                Mission.

Integrity / Honesty