APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State University is seeking a skilled Senior Salesforce Developer. This is a critical lead role within the Enterprise Constituent Relationship Management (ECRM) program team who is implementing Salesforce solutions to meet the business needs and strategic goals of our institution.

Penn State is building an Enterprise Constituent Relationship Management program using the Salesforce.com platform. ECRM will help to manage our relationships and constituent information, so we can continue to grow as a University alongside all of the members of the Penn State community.

Currently ECRM Phase 1 and Phase 2 implementations are underway and consist of the following:

• Phase 1: Advancement & External Organization (Sales Cloud) – In collaboration with the Division of Development and Alumni Relations, corporate relations professionals, and Penn State Information Technology (PSIT), we are building a CRM instance to manage relationships with alumni, donors, corporate partners, and other external constituents.
• Phase 2: Learner Organization (Education Cloud) – In partnership with World Campus, the Fox Graduate School, and PSIT, we are developing a CRM instance focused on managing learner relationships from recruitment through graduation, including communications and case management.
• Marketing Cloud – We are implementing a communications automation platform for mass email/SMS journeys and preference/subscription management across both phases.

Key Responsibilities

• Design, develop, test, implement, and maintain the Salesforce platform, ensuring seamless integration with associated applications and systems.
• Customize Salesforce features (Sales Cloud, Service Cloud, Education Cloud) to meet business needs and ensure data integrity across all processes.
• Troubleshoot data integration issues and ensure timely resolution, maintaining high-quality integration standards.
• Document and maintain technical processes, workflows, test plans, and code to ensure clear understanding and operational efficiency.
• Collaborate with stakeholders to analyze business requirements, translate them into technical solutions, and manage project timelines.
• Oversee Salesforce releases, updates, and new features while ensuring compliance with Penn State standards for usability, accessibility, and security.
• Serve as the technical lead for Sal