Senior Account Executive (Hybrid Schedule)

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change

Please note: Authorization to work in the United States is a precondition to employment in this position. Eversource will not sponsor candidates for work visas for this position.

Our Team:

We have an exciting opportunity to join the Account Executive team in the Customer Support organization. In this critical role, you will establish and maintain customer relationships with commercial, industrial, municipal and other customers as assigned.

This role will position Eversource as the highest performing provider of electric delivery services, and customer focused solutions. Serves as the strategic ally with customers, public officials, trade allies, and community leaders. Listens to customers, becomes knowledgeable regarding their business, identifies energy-related opportunities to assist customers to improve their business, and provides solutions to energy-related problems.

Serve as an expert and trusted advisor to customers developers and contractors. Serves as project manager for new electric service applications following the engineering and construction from beginning to end. Provides customized, prompt, and creative options/solutions for customers and prospective customers to retain and grow revenues.

Manages the delivery of Eversource products and services to meet customer needs. Serves as a team leader on specialized internal and external cross-functional teams, as necessary, to develop customer solutions and attain revenue, customer satisfaction and customer loyalty. Mentors account executives to enhance skill sets and assumes Strategic Accounts Manager responsibilities when required.

Essential Functions:

• Establishes and maintains customer relationships with commercial and industrial customers as well as municipal and other customers as assigned.   
• Positions Eversource as the highest performing providers of electric delivery services, and customer focused solutions.  Serves as the strategic ally with customers, public officials, trade allies, and community leaders.   
• Listens to customers, becomes knowledgeable of their business, identifies energy-related opportunities to assist customers to improve their business, and provides solutions to energy-related problems.   
• Provides customized, prompt, and creative options/solutions for customers and prospective customers to retain and grow revenues.   
• Manages the delivery of Eversource products and services to increase revenue and meet customer needs. 
• Serves as project manager for New Electric Service Requests for assigned Customer base and ensures developers, contractors and Customers adhere to Eversource’s Line Extension Policies  
• Serves as a team leader on specialized internal and external cross-functional teams, as necessary, to develop customer solutions and attain revenue, customer satisfaction and customer loyalty.   
• Serves as the primary point of contact and transacts all Eversource business with assigned major customers with a focus on customer service.   
• Performs the more complex analysis of customer's energy management, use and needs; including, but not limited to, power quality and reliability issues, energy efficiency, sustainability, distributed energy initiatives, rate and billing analysis, as well as metering and recording strategies. 
• Maintains account contacts and other pertinent information for all assigned customers.  Enters data into CRM database systems. 
• Enhances, shapes, and builds relationships and partnerships with the Company's most complex customers, including community and business leaders.  Develops multiple points of contact and relationships with assigned customers. 
• Gathers information; probes and analyzes customer needs; diagnoses customer service or equipment problems.  Serves as team leader to create and provide customized options and solutions.  Recommends priorities on how company resources will be allocated.  Prepares and presents options and solutions to gain customer commitment.  Arranges for the implementation of customer solutions and follow-up; provides technical assistance as needed. 
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