Senior Revenue Operations Specialist - GA

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About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary 

The Senior Revenue Operations Specialist plays a critical role in supporting our SaaS organization by enabling business users and cross-functional teams through proactive support, training, and system enhancements that drive operational efficiency and strategic scalability. This position partners closely with stakeholders across Sales, Marketing, Service, and Finance to optimize Salesforce capabilities and ensure alignment with the fast-evolving needs of a SaaS business. As a key contributor to organizational effectiveness, the role manages and customizes core Salesforce applications including Sales Cloud, Service Cloud, CPQ, and Communities. It also maintains data integrity, streamlines processes, and supports release cycles. The ideal candidate is a self-motivated, solutions-oriented professional with a proven ability to troubleshoot and resolve complex logic challenges in a dynamic, tech-driven environment. 

Essential Duties and Responsibilities 

• Deliver daily end-user support, training, and proactive guidance to enhance Salesforce knowledge and adoption across teams.  
• Troubleshoot system issues, build reports, optimize business processes, and maintain documentation and customizations. 
• Partner with leadership to analyze business needs, define technical specifications, and configure systems to support custom applications and optimized processes.  
• Manage project deliverables, collaborate with cross-functional teams, and research Salesforce solutions—including native features and managed packages—to meet strategic goals. 
• Administer and customize Salesforce applications (Sales Cloud, Service Cloud, Knowledge and Community Applications), manage user access, automate business processes (utilizing flow), and deliver advanced reporting and dashboard support. 
• Lead Salesforce CPQ initiatives by configuring and optimizing Contracts, Quotes, Orders, Products, Pricing, and related objects, applying best practices to meet evolving business requirements 
• Data management including imports, cleansing, deduplication, and optimization, while enhancing Salesforce functionality and integrating it with internal and external systems.
• On rare occasion domestic travel may be required to attend team onsite meetings, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases potential public transportation.

Marginal Functions 

• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Strong business analysis and functional experience, including requirements gathering
• Skilled in managing competing priorities while driving project deliverables and collaborating across teams
• Accurately manage all aspects of project deliverables and collaborate with cross-functional project team
• Excellent verbal and written communication skills for effective collaboration and project management.
• Strong knowledge of Salesforce reporting, dashboards, and data visualization techniques.
• Ability to deliver end-user training and create documentation.
• Comfortable working in a fast-paced environment with evolving priorities.
• Ensures accuracy in data, configurations, and documentation.
• Anticipates challenges and identifies opportunities for process improvement.
• Travel as needed, estimated at 10% 

Education & Experience

• 3+ Years working in Salesforce with 1+ years of full time