Manager - Financial Operations

Manager of Vendor Success

What We Need

Corpay is currently looking to hire a Manager – Financial Operations with our growing Banking and Financial operations team. This position falls under our Corporate Services line of business and is located in Richmond, VA on a hybrid basis.

The Financial Operations Manager oversees the daily execution of funding processes, banking activities, and payment workflows. This role manages specialists responsible for ACH processing, check follow up, refunds/reissues, file approvals, and exception handling. The Manager ensures treasury connected responsibilities are completed accurately and timely while maintaining strong internal controls and high quality client/vendor support.

You will report directly to the VP Banking and Financial Operations and regularly collaborate with the wider banking and financial operations, Treasury and F&A teams.


How We Work

As the Manager – Financial Operations, you will be expected to work in a hybrid office environment. Corpay will set you up for success by providing:
• Assigned workspace in Richmond, VA on a hybrid basis.
• Company-issued equipment.
• Formal, hands-on training.
• Collaborative and supportive team environment

Role Responsibilities

• Managing workload, task delegation, and performance of Specialists and Analysts.
• Monitoring daily banking activities including NOCs, returned items, and outstanding payment follow up; clear exceptions within SLA.
• Oversee funding file preparation, batch approvals, and payment file creation.
• Reviewing and approve refunds, reissues, stop pay/void requests per policy and authority limits.
• Maintaining reconciliation and control routines; monitor missed funding and stale check dashboards.
• Handling escalations requiring additional research and cross department coordination.
• Train new team members and reinforce documented SOPs across payment and cash movement workflows.
• Collaborating with Treasury, Finance, and IT to resolve issues and implement improvements.
• Track team KPIs, quality metrics, and cycle times; provide coaching and feedback.

Competencies

Leadership & Team Management
• Goal setting, performance management, coaching
• Situational leadership and workload balancing
• Accountability for quality and timeliness

Technical & Functional
• Banking & treasury operations (ACH rules, NOCs, returns, stale checks)
• Quality assurance and audit readiness
• System proficiency in banking portals, payment systems, and reconciliation tools
• Cash management concepts and liquidity timing
• Banking platform fluency and audit/reporting artifacts
• Regulatory awareness (e.g., NACHA; check rules at a conceptual level)

Operational
• Structured problem solving and root cause analysis
• Disciplined process execution and continuous improvement

Behavioral
• Clear, timely communication with stakeholders
• Adaptability in a fast paced, high volume environment
• Customer focus with professional demeanor


Qualifications & Skills

Basic
• Bachelor’s degree in Accounting, Finance, Business, or related field (or equivalent experience)
• 3–5 years in financial or treasury operations
• Strong Excel and troubleshooting capabilities
Preferred
• Prior people leadership experience
• Experience with payment risk controls and bank portal administration

Benefits & Perks
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrolment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes


Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportu