Security Officer and Dispatcher

Description

This position serves a dual role as a Public Safety security officer and dispatcher for the institution.  Ensuring the safety of the community via diligent patrol, life safety checks, and service to the campus community.  They also ensure the safety of the community, via monitoring of campus alarm systems, phone lines, radio network, weather/news sources, handling walk in customers, and acting as an ambassador of the department and University. 

 

 

This position has been designated as an “Essential” Employee under the Emergency Preparedness Plan in order to ensure that University operations continue uninterrupted during periods of public health or other emergencies, including those that require Millikin University to close or restrict operations. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:  

 

1.                  Act as the first point of contact for any emergency or non-emergency calls and are responsible for assisting the caller to a department and/or assisting the caller as needed

2.                  Manage a multi-line control system and be able to use it in a high-pressure or emergency situation

3.                  Use a wide variety of communication systems to answer and respond to customer questions, including phones, computers and radios

4.                  Daily patrol activity to ensure campus safety and security

2.         Security staffing of special events and programs

3.         Life safety checks of campus buildings and systems

4.         Securing and un-securing of campus buildings and classrooms

5.         General Investigation and reporting of incidents on campus

6.         Enforcement of University rules and regulations

7.         Maintain secure control of lost and found or evidentiary items

8.         Act as a first responder in crisis situations, including medical emergencies

9.         Observe and report any suspicious activity, threats to campus safety, or other concerns

10.       Provide safety escorts to campus community members as needed

12.       Act as customer service representative for the department

13.       Monitor and use university radio network to support Public Safety personnel in

the field

14.       Monitor and respond to university alarm (fire/burglar/panic) systems

15.       Monitor university access control system

16.       Monitor weather alert radio

17.       Monitor radio scanner for potential safety threats to campus

18.       Maintain department databases, including parking program

19.       Administer sign out of key sets and issued keys

20.       Administer sign out of university vehicles

21.       Serve as 24-hour contact point for University administration

22.       Utilize the crisis communication networks for the institution as directed

23.       Other job-related duties as assigned.

  

SUPERVISORY RESPONSIBILITIES: This position does not have supervisory responsibilities in accordance with the organization’s policies and applicable laws.    

 

Qualifications

QUALIFICATIONS: To perform this job successfully, an individual must be able to succeed in a result-driven professional organization. Mainta