Head of Global Account Services

#TeamNextdoor

Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 315,000 neighborhoods across 11 countries.

Meet Your Future Neighbors

Nextdoor connects neighbors with each other and everything nearby. We help brands drive measurable outcomes by creating meaningful connections with a uniquely engaged, influential audience. Brands turn to Nextdoor to:

• Reach real neighbors based on their interests and location
• Engage neighbors when and where it matters most
• Convert more neighbors into customers

Brands are essential for building strong, vibrant neighborhoods. On Nextdoor, brands can connect to a uniquely engaged audience where they live, work, and play.  

At Nextdoor, we offer a warm and inclusive work environment that embraces a hybrid employment experience, providing a flexible experience for our valued employees. 

The Impact You’ll Make

• The Head of Account Services will continue to build and lead a team of world-class Account Managers and Ad Operations. You will have a passion for developing people and you will be responsible for driving campaign execution, retention, and upsell for Nextdoor’s global Enterprise and Mid-Market customers, reporting to the Global Head of Enterprise and Mid-Market sales. This role will lead internal operations projects with focus on productivity optimization and also lead major operational and services transformation efforts, including helping our customers, Account Services, and Client Partner teams transition to our own ad server and campaign management tool. This is a global role with expectation of client interaction and customer visits across ads monetized countries. You will have a deep understanding of the advertising ecosystem, ad operations, account management, and a strategy to accelerate global growth in the next year and beyond. You will be a voice of our Enterprise and Mid-Market customers and Account Services team to internal partners. 
• As the Global Account Services leader, you will be responsible for leading your Account Services team in retaining and accelerating the performance of Nextdoor’s advertising customers. You will serve as the point of contact for customer performance escalations and drive resolution. You will leverage your deep sales and sales coaching experience to recruit, hire, and support the development of our Account Services teams.
• You will be partnering closely with Sales Leads, Agency Development, Customer Analytics and Insights, Nextdoor Create, Product Marketing, Product, Data Science, Partnerships, and Sales Enablement to ensure Nextdoor’s product and advertising solutions drive demand and retention, building a sustainable and high-growth business. As the global Account Services leader, you will partner with Revenue Operations and Finance, owning the campaign execution, customer retention and upsell strategy, and creating business cases for further investment to support customers and our Account Services teams. You will partner cross-functionally to ensure we have a strong GTM plan for new and existing products and features. You will influence our product, marketing, systems, and tools roadmaps. 
• You will create clarity, generate energy, and deliver success as a leader of this global Account Services team. You will model, coach, and care for your team with kindness while - empowering and enabling your Management team to manage the day-to-day team execution while leading and facilitating the execution of strategic initiatives.
• You will participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises; build in-person relationships with team members and contribute to the KIND culture that Nextdoor values. 

Your Responsibilities Will Include

Team & Talent Management

• Manage a highly motivated global Account Services team that will help grow and retain Nextdoor’s Mid-Market and Enterprise advertisers, building a high growth global business
• Evolve job level frameworks, career ladders, and ongoing define roles & responsibilities per business needs
• Realize success through team empowerment and accountability by modeling, coaching, and providing kind and constructive feedback
• Coach by defining clear expectations, objectives, and outcomes, providing alw