Manager, Consumer Sales Contact Center

The Consumer Sales Contact Center Manager is responsible for leading and developing a team of consumer sales professionals to drive revenue growth, customer acquisition, and engagement across Sirva’s consumer product portfolio. Reporting into the Senior Vice President, Product Innovation & Global Supply Chain, this role plays a critical part in translating global consumer strategy into effective execution.

The role is accountable for delivering sales targets, optimizing sales channels, executing go to market initiatives, and ensuring a consistent, high quality consumer experience aligned with Sirva’s global consumer value proposition. This role combines strong people leadership with hands on commercial execution, acting as a key link between strategy and day to day delivery.

Key Responsibilities

Sales Performance & Growth
• Lead delivery of consumer sales targets across a broad range of Sirva consumer products
• Translate global consumer sales strategy into actionable local plans and priorities
• Identify growth opportunities across products, channels, and customer segments
• Actively manage pipeline, forecasts, and performance metrics to ensure consistent delivery against targets
• Drive disciplined execution of go to market initiatives and commercial priorities.

Team Leadership & Capability
• Lead, coach, and develop a team of consumer sales professionals, fostering a high performance, customer centric culture.
• Set clear expectations, provide regular feedback, and support individual development and progression.
• Embed accountability, collaboration, and continuous improvement within the team.
• Ensure the team has the skills, tools, and knowledge required to effectively sell across the full consumer product portfolio.

Consumer Experience & Engagement
• Ensure a consistent, high quality consumer experience across all sales interactions and channels.
• Champion customer centric behaviors focused on trust, loyalty, and long term value.
• Monitor customer feedback and performance insights to drive continuous improvement.
• Partner with Marketing and other teams to support consumer campaigns and engagement initiatives.

Channel & Commercial Effectiveness
• Optimize use of sales channels (including direct, digital, and partner models where applicable).
• Execute pricing, promotional, and commercial programs in line with global frameworks.
• Support adoption of digital sales tools and data driven selling practices.
• Ensure adherence to sales processes, governance, and compliance standards.

Cross Functional Collaboration
• Work closely with Marketing, Operations, Product, and Finance to ensure aligned execution and a seamless consumer journey.
• Provide market, customer, and competitive insights to support product and commercial decision making.
• Support change initiatives, new product launches, and continuous improvement efforts.


Ideal Experience/Requirements for success

• Demonstrated experience leading consumer sales teams, ideally in a multi product or services based environment.
• Proven ability to deliver sales targets through effective team leadership and execution.
• Experience working within structured sales processes and commercial frameworks.
• Strong customer focus with an understanding of the end to end consumer sales journey.
• Comfortable translating strategy into clear, practical actions for teams.
• Strong communication, coaching, and stakeholder management skills.
• Data driven mindset with experience using performance metrics to guide decisions.
• Ability to operate effectively in a fast paced, evolving environment.


Key Competencies
• Ability to understand complex, emotionally sensitive mobility and relocation needs and translate them into tailored, value led solutions.
• Strong ownership of sales targets, pipeline health, forecasting accuracy, and growth across multi service consumer offerings.
• Champions a high quality, end to end consumer experience, balancing empathy, service excellence, and commercial outcomes.
• Proven capability to lead, coach, and develop sales teams, embedding accountability, engagement, and high performance.
• Effectively translates global strategy into clear local priorities, plans, and execution rhythms.
• Works seamlessly with Marketing, Operations, Product, and Delivery teams to ensure alignment between sales promise and service delivery.
• Balances customer needs with pricing discipline, margin awareness, operational feasibility, and risk management.
• Uses sales and customer data to inform decisions, optimize performance, and continuously improve outcomes.
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