Property Operations Lead

Location: San Diego, CA

Time Commitment: approximately 32-40 hours 

Anticipated Schedule: Flexible

The Property Operations Lead role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Lead you are an important part of the San Diego market, supporting efficient and successful operations for two Hotels in the market portfolio.  Through regular in-person inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in. 

Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: visiting and assessing units to complete recurring property management tasks, replacing broken items, liaising with housekeeping partners and service vendors, stocking supplies, and providing support for lockouts, last-minute requests, and assisting with other guest issues. 

A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

 

Required Qualifications

• Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
  
  
• Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
  
  
• Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
  
  
• Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
  
  
• Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
  
  
• Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
  
  
• Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.
  
  
• Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
  
  
• Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
  
  

 

Required policy information: 

• This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.
  
  

 

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

 

Expected Results

• Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.
  
  
  
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