Director of Ticketing - Year Round - Full Time

Steamboat- Ski Town, U.S.A. ®  is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. 

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass 

*Click HERE for more information on our employee benefits! 

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

The Director of Ticketing is responsible for all aspects of Steamboat Resort’s onsite ticketing sales and service. Reporting directly to the Vice President of Business Development, the position leads a team of flex and seasonal staff, including a large group of part-time personnel within the ski season to create a seamless ticketing experience for all guests. Working with a wide range of internal colleagues and external partners, Ticketing Department provides exceptional guest experience with friendly, efficient and accurate information while selling Steamboat Ski & Resort Corp. (SSRC) and Alterra Mountain Company products including lift access, season passes, and ancillary products. Use of computer hardware and enterprise software systems is used for reporting, scheduling, protecting customer data, and sales.

A pdf or word document of your resume is required with online application.

ESSENTIAL DUTIES

• Continually enhance ticketing systems and processes that create frictionless ticketing for guests, effective workflows for all team members and clear communication to stakeholders.
• Lead the ticketing team of full-time and part-time staff. Maintain and continuously improve a culture of Service Excellence. Participate in hiring, onboarding and performance management. 
• Implement sales strategies to meet or exceed revenue targets
• Oversight of presold services including group and 3rd party lift fulfillment
• Support ongoing database health through accurate data capture
• Reporting, auditing and ongoing process improvements to support overall resort business
• Other duties as assigned

REQUIRED QUALIFICATIONS

• At least five (5) years of management experience
• Demonstrated experience managing advanced functions of enterprise level professional ticketing such as RTP, ideally within ski industry
• Have demonstrated competencies in: Accuracy and Attention to Detail, Effective Communication (written and spoken), Initiative, Interpersonal Relationships, and Problem Solving.
• Evening, weekend, and holiday work, incl