Sr. Business Systems Analyst, Integrations

Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

We are looking for a Sr. Business Systems Analyst, Integrations to act as a liaison between IT and business partners to help design solutions needed to scale and support our business. In this role, you will be responsible for developing and maintaining the business architecture and processes that support our end-to-end data integration pipelines and platforms. Using your knowledge of integration platforms, you will work with business partners, end-users, and their management teams to improve processes and workflows, and draft requirements that help us scale and showcase simple precision to our users.

You’re not afraid to learn new systems or understand how various integration platforms can be used to support our business processes further. You are technically savvy, proactively communicate and anticipate your partners' needs, have a passion for technology and automation, value attention to detail, and aren’t afraid to dive into scenarios with little background knowledge. You make strong recommendations that drive improvements.

What you will be doing:

• Act as a Product Owner; focus on delivering value, act as a leader of the team, and an internal and external ambassador for the integration platform
• Craft functional requirements for projects, and assist with feature design, requirements gathering, documentation, and end-user testing for projects and feature requests; you translate sophisticated technical processes into the language of your business users
• Bring a design-centered approach to your business partners across several different business units as well as Business Systems Analysts and external teams to optimize our integration implementation, plan for maintenance, and define enhancements
• Maintain a comprehensive view of all business system processes and users, to understand functional impacts with regard to configuration, process, workflow, and reporting
• Explain sophisticated systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written, and visual presentations
• Experience in creating/updating system documentation including configuration changes, data mapping requirements, functional designs, test cases, and enablement plans as needed for the engagement
• Validate software quality and conformance to specifications and business requirements through unit-functional testing, and assist in identifying and solving the root cause of defects in the system
• Prepare presentations and documentation of existing and future technical processes
• Find opportunities and communicate proactively with partners on projects and feature requests, and you make recommendations that support company themes and team goals
• Participate and assist in key IT projects and ad-hoc projects; you update BSAs on related work that affects other areas of the business; you collaborate on cross-team initiatives

What you bring along:

• 5+ years of experience in business systems analysis, business operations, or business solutions architecture focused on the integration stack, within a SaaS or IaaS company
• 5+ years of experience with integrations
• Experience with data integration platforms, such as MuleSoft
• Experience with API-led integration patterns
• Experience with integration to/from Oracle ERP system and Salesforce
• Experience with integrations using REST with JSON or SOAP with XML
• Experience with Google BigQuery and SQL
• Experience with ETL applications

Bonus points

• Familiarity with Agile Scrum methodologies and experience working in Agile development environments
• Strong problem-solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships
• You have the desire to learn and apply new technologies
• You have good interpersonal skills and are a collaborator within your own team and beyond
• Attention to detail and work ethic for dealing with a variety of data structure and data integrity issues
• Deep experience