Business Analyst Customer Experience

As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With the team spirit and an open culture of communication, we are continously working towards achieving our vision of ′leadership in filtration′. Become part of the team!

 

The Customer Experience initiative at MANN+HUMMEL drives the transformation of our customer interactions and empowers our business units. This includes developing digital solutions such as marketing and e-commerce platforms, automating processes, integrating data, and innovating new customer-focused services. Through these efforts, we aim to optimize customer interfaces and provide substantial support to business units. Our work spans a wide range of specialized areas and is deeply integrated across all organizational levels, ensuring a comprehensive, end-to-end approach.
 
As a Delivery Manager in the Customer Experience team at MANN+HUMMEL, you will play a central role in the process planning and implementation of new solutions on our customer platforms. 
Your expertise as a Delivery Manager is required to drive our projects forward efficiently and in a customer-centric manner on the path to digital customer experience. 

YOUR RESPONSIBILITIES:

 

• Advising internal teams on the development of customer-centric digital solutions in marketing and sales
• Supporting agile working methods, e.g. by organising and running agile events
• Technical review and creation of user stories
• Collaboration with product owners of our digital solutions, e.g. with backlog management
• Participation in cross-functional international project teams in marketing and sales

YOUR PROFILE:

 

• Education: University degree Information Technology, Business Administration o other related field of study
• Experience: At least 5 – 7 years of experience in customer project management or business analyses ideally in area of e-commerce, agency environment experience is an advantage 
• Required Skills: Sound knowledge in the context of agile working, e.g. SCRUM, Experience in using project management tools such as Jira & Confluence, confident handling of Microsoft Office Suite (especially Excel and PowerPoint, experience in an agency environment is an advantage
• Languages: Fluent English language (C1+ level)
• Competencies: Ability to grasp complex issues and present them in an understandable way, structured and analytical way of working, high level of detail orientation, team player who enjoys international collaboration, talent for innovative approaches and hands-on mentality. 
   

WE OFFER:

 

• Work that is meaningful and has a real, positive impact on the sustainability of the planet through products we develop and manufacture
• Opportunity to work partially from home
• Attractive salary based on your experience plus yearly bonus
• 6 weeks of vacation
• 13 200 CZK net per year for Cafeteria
• Meal vouchers of 150 CZK / working day
• Pension insurance contribution 2,6 %
• Up to 4.750 CZK per year as contribution for public transportation in Brno
• Pleasant working environment: coffee and a wide range of tea, relax room 
• Healthy company culture – we employ smart people who are responsible, trustworthy and make use of our support to do their job well
• A real opportunity for career growth and possibility to learn from experienced colleagues
• Internal and external trainings, LinkedIn Learning