Manager, Site Reliability Engineering

About the Job
The Manager, Site Reliability Engineering (SRE) will lead a US-based team responsible for developing and operating Red Hat’s managed OpenShift service offering on Azure. This is a highly visible role that requires technical leadership, customer engagement, and strong people management skills. You will ensure that service-level agreements (SLAs) are consistently met while driving automation, process improvements, and operational excellence. This role requires exercising discretion and judgment in solving non-routine issues and translating functional strategies into actionable team work plans.

Note: This role may involve handling confidential or sensitive customer information, requiring strict adherence to Red Hat policies and applicable privacy laws.

What You Will Do

• Hire, develop, and retain a high-performing team of Site Reliability Engineers.

• Coach engineers on SRE principles, including automation, toil reduction, and root cause analysis.

• Manage delivery of high-visibility projects, including estimation, scheduling, risk management, and dependencies.

• Collaborate with customers in both pre-sales and post-sales engagements, supporting deep-dive discussions on product capabilities and incident resolution.

• Define and implement processes and communication frameworks to enable effective collaboration across a diverse, global team.

• Lead your team through organizational, process, and technology changes driven by a rapidly evolving cloud services market.

• Participate in a periodic 24x7 management escalation on-call rotation.

• Identify and advocate for resources (e.g., training, licenses for new tools, dedicated time for exploration) to support the team's ongoing AI literacy and adoption.
   

What You Will Bring

• 2+ years experience managing engineering teams

• Ability to lead distributed, remote teams working across multiple time zones 

• Ability to discuss complex technical issues with SREs, product managers, and less-technical stakeholders including customers and senior leaders .

• Strong understanding of SRE practices, including automation, observability, and incident management.

• Excellent communication and collaboration skills with the ability to work effectively across global teams.

• Experience engaging directly with customers to resolve incidents and support technical discussions.

• Ability to adapt and lead teams through change in a fast-paced environment.
   

The Following Are Considered a Plus

• Experience with Red Hat OpenShift or Kubernetes-based platforms.

• Familiarity with managing cloud-native services across multiple public cloud providers.

• Previous involvement in scaling managed services within a high-growth organization.

• Hands-on technical expertise in Linux, containers, or distributed systems.

#LI-EK1

The salary range for this position is $148,540.00 - $245,050.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people