Sr. Manager- Product Quality Assurance
Gap Inc.About the role
About the Role
In this role, you are responsible to manage quality initiatives at the DC level through process monitoring, product evaluations, performance reporting, DC and store escalations along with training of DC staff (Inspection teams) for the assigned DC. You will work with a clear objective of improving overall product quality as measured through DC audits and In-market reports. You will lead a team and manage multiple product categories and support the in country regional requirements of the global PQA team.This position is based at our Gap Inc. Distribution Center in Gallatin, TN
What You'll Do
Manage quality initiatives and inspection programs to ensure quality standards and goals are met with consistently
Manage and report on DC, Brand and store quality escalations through clear data analysis and communication within GIS and cross brand collaboration
Provide GIS with the knowledge and resources to support multiple Brands/Categories in DC Quality investigations, Root Cause Analysis (RCA)/Corrective Action Plan (CAP) activities
Drive operational efficiency and continuous improvement in process through strong collaboration with internal stakeholders and third parties
Monitor progress of ‘high profile’ styles delivered into DC
Build cross functional partnerships and consensus; Influence strategy for area/team
Who You Are
Experience in quality assurance and DC operations preferably in a buying office with strong knowledge of operations and process; Formal qualifications in Textile / Garment / Footwear would be preferable
Sound knowledge of concepts and procedures specific to product auditing/inspections within the apparel/non-apparel industry and specific knowledge on customer data analysis to support investigations and continuous improvement
Proven success in managing and developing a strong teams and driving best in industry quality initiatives
Proven ability in presenting, influencing and making decisions cross functionally in a matrix environment while effectively managing multiple challenges
Ability to assess relatively complex situations and analyze data to make judgments and recommend solutions
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