VP of Operations / Chief Operating Officer

Description

VP of Operations / Chief Operating Officer (COO)

Health Tech / Virtual Care Platform

Remote (US-based) | Full-Time

About MEDvidi

MEDvidi is a fast-growing health technology company delivering virtual care solutions at scale. We operate in a highly regulated healthcare environment where clinical quality, operational rigor, and patient experience are non-negotiable.

We are entering our next phase of growth and are building the leadership team required to scale responsibly, efficiently, and sustainably. This role is central to that mission.

The Role

We are seeking a VP of Operations / COO to build, own, and scale MEDvidi’s operational engine. This role serves as the CEO’s right-hand operator and execution lead - responsible for translating strategy into execution across the organization.

This is a hands-on, builder role for an experienced operator who has scaled health tech, virtual care, or healthcare services businesses through growth-stage complexity. You will design systems, diagnose problems, and drive execution - not maintain mature infrastructure.

You will partner closely with the CEO, CMO/clinical leadership, Finance, Growth, Product/Engineering, and CX, and will have access to an Executive Advisor for strategic guidance and mentorship.

Requirements

Who You Are

Required Experience

• 12–18 years of operations leadership experience
• Prior experience in health tech, virtual care, healthcare services, or other regulated healthcare environments
• Proven track record of scaling operations in a growth-stage company
• Strong financial and operational fluency - you understand unit economics, not just process
• Experience working closely with clinical leadership, providers, and compliance teams

Leadership Profile

• Builder mindset - comfortable with ambiguity and incomplete systems
• Highly data-driven with strong analytical and root-cause problem-solving skills
• Hands-on leader who can design strategy and execute
• Exceptional communicator who can navigate conflict, align stakeholders, and drive decisions
• High integrity, sound judgment, low ego
• Comfortable being accountable in high-growth, high-pressure environments
• Coachable, curious, and open to mentorship

Nice to Have

• Experience with MSO / PC structures
• Experience in virtual-first or hybrid care models
• Experience deploying AI-enabled or automated operational systems
• Experience scaling from early growth to meaningful revenue milestones

Responsibilities

What You’ll Do

Operational Leadership & Execution

• Own day-to-day operations across clinical operations, patient experience, fulfillment, and internal workflows
• Build and continuously improve scalable operating processes that balance speed, quality, cost, and compliance
• Serve as the integrator across teams, ensuring priorities are aligned and executed
• Establish and run the company operating cadence: KPIs, dashboards, weekly/monthly business reviews, and accountability rhythms
• Build a data-driven operating culture where decisions are guided by leading indicators, not anecdotes

CEO Partnership

• Act as the CEO’s right-hand operator, translating strategy into clear operating plans, priorities, and execution
• Drive cross-functional alignment, surface risks early, and ensure follow-through on company-wide initiatives
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Clinical & Regulatory Partnership

• Partner closely with the CMO and clinical leadership to ensure:
• Clear clinical authority boundaries
• Safe, compliant, and scalable care delivery
• Strong alignment between the Professional Corporation and MSO where applicable
• Ensure operational systems support clinical quality, regulatory compliance, and audit readiness
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Financial & Performance Management

• Partner with Finance to improve unit economics, margin discipline, and operational efficiency
• Own the operating plan process: annual planning, quarterly reforecasts, headcount planning, and budget accountability
• Tie operational performance directly to financial outcomes
• Ensure company-wide planning and budgeting cycles are delivered on time with clear assumptions and ownership
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Systems, AI & Automation

• Build, improve, and troubleshoot MEDvidi’s operational systems and tooling