Principal Product Manager - AI/Conversational Intelligence Platform

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

We are looking for a Principal Senior Product Manager to join the Invoca product management team and help lead the next set of highly innovative products and features for our conversation intelligence platform.

Our product management team works closely with customers, partners, business and engineering colleagues in a lean startup, agile software development environment to bring industry-leading call intelligence solutions to B2C and B2B enterprises.

About the Role:​​

In this role, you will thrive in a highly upbeat, remote and dynamic environment, applying Agile product management techniques.You will also be working with key partners - including prospective and existing customers - to help define Invoca’s product vision and execute work aimed at unlocking conversation intelligence for our customers.

You will report to the VP of Product that oversees the Conversation Intelligence/AI business unit, while working very closely with the Director of Data Science and their team. You will be responsible for developing the vision and strategy of how to bring our next generation AI/ML solution to life for our customers to realize the value in the conversational insights we glean from their customer conversations. You will have a passion for the overlap between AI/ML analytics and customer/business value that can be gleaned from such applications.

 

What you will do

As a Principal Product Manager, you’ll engage in full-lifecycle product management for the Conversation Intelligence product platform. You’ll help strategize, shape and break-down requirements for the engineering team to execute work for this product line. 

As a Principal, you’ll have the opportunity to perform market research to inform the shaping process of the new products that you’ll own. You’ll be working closely on, and with, small scrum teams in an Agile environment, as well as most closely day-to-day with the Data Science team to support the development of our next generation AI engine that will power conversation intelligence for our customers.

You Have:

• Must have experience working on AI/ML applications and/ or in the speech analytics industry.
• Minimum 10+ years of experience in product management engaging in feature development for SaaS or Enterprise software products (preferably web applications and/ or data analytics). 
• Ability to clearly communicate strategy and vision, while also being able to lead engineers and UX teams to execute the feature work
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.
• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
• High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
• Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners.
• Ability to think strategically and execute methodically.
• Ability to thrive in a fast-paced environment where continuous innovation is desired.
• History of teamwork and willingness to roll up one’s sleeves to get the job done.
• Experience crafting multi-quarter roadmaps for phased feature releases, and project management to ensure all deliverables are accounted for.
• Expert understanding and experience with the go-to-market process including pricing & packaging along with the overall release management of critical customer-facing features.
• Strong communication skills and business acumen, with the ability to assist during the sales/RFP process on any clarifications or capabilities of our Conversation Intelligence solution

 

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off - Invoca encourages a work-life balance for o