Servicing Administration Assistant

Job Title: Servicing Administration Assistant

Location: Henderson, NV

Job Type: Full Time

Company: Village Capital & Investment LLC

Introduction:

Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. Our Headquarters are located in Henderson NV. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.

Key Responsibilities:

Email Management (Gmail):

• Monitor, prioritize, and respond to a high volume of incoming emails daily with accuracy and urgency.
• Flag and escalate time-sensitive issues to appropriate departments or team members.
• Maintain a zero-backlog policy by organizing emails with labels and follow-up reminders.

MSP Explorer - Black Knight Navigation:

• Accurately retrieve, review, and enter loan-level data within MSP Explorer.
• Validate account statuses, payment histories, and loan documentation.
• Update and maintain loan records to reflect current servicing activity and communication.

Document Research & Processing:

• Locate, review, and verify mortgage-related documents (e.g., payment histories, collection letters, escrow analyses, etc.) in response to borrower requests received through the Customer Service department. Serve as a liaison between internal teams and borrowers by ensuring all requested documentation is accurate, compliant, and delivered in a timely and professional manner. Maintain clear communication with customer service representatives to confirm request details and ensure borrower expectations are met or exceeded.
• Identify missing documents and proactively request or retrieve them.
• Maintain document naming and filing conventions per company standards.

Data Entry & Quality Assurance:

• Accurately enter data into company systems
• Double-check information before submission to avoid errors or compliance issues.
• Regularly audit your own work for quality and consistency.

Communication & Accountability:

• Proactively update managers and teammates on task status, blockers, or unusual findings.
• Respond to internal requests with professionalism and timeliness.
• Take ownership of outcomes without excuses or deflection.

Basic Qualifications:

• Proven experience with problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Windows and Encompass (Encompass preferred)
• Strong problem-solving skills and attention to detail

Specific Qualifications:

• Effective Communication: Maintains clear, concise, and proactive communication with team members and supervisors. Seeks clarification when necessary and provides timely updates to ensure alignment and transparency across tasks and responsibilities.
• Personal Accountability: Takes full ownership of assigned duties, follows through on commitments, and holds oneself to high performance standards. Proactively addresses challenges and seeks solutions without shifting responsibility.
• Professional Integrity: Exercises sound judgment and ethical conduct in all work activities. Demonstrates honesty, consistency, and reliability-even when working independently or under minimal supervision.
• Mutual Respect: Interacts with colleagues, clients, and stakeholders in a courteous, professional, and considerate manner. Values diverse perspectives and upholds confidentiality and trust in all communications and data handling.

Benefits: