Customer Service Support Rep

The Program Management Team is seeking a Customer Service Support Representative.  Our Program Management Team is committed to providing quality service to both internal and external customers. This position acts as a liaison between our clients and our third party collection network.

What to Expect

• Builds strong relationships with other team members and departments; providing excellent internal customer service to optimize service to external customers
• Provides professional and courteous customer service to external customers, donors, and collection sites via phone and email
• Serves as a liaison between customers, donor, and collection sites to coordinate drug screen collections, schedule appointments, and place supply orders
• Troubleshoots collection site and customer issues and provides effective resolution
• Documents issues, action steps, and outcome of inquiries
• Other duties as assigned
• Work schedule is M-F 8:00- 4:30 PM CST

Education and Qualification(s)

• High School Diploma w/ 2+ years of previous customer service experience
• AA or Bachelor’s degree in a related field, preferred
• Knowledge or experience with drug screening and collection procedures, plus
• Familiarity with laboratory systems, plus
• Excellent communication and interpersonal skills including written, verbal, and listening skills
• Proven ability and desire to provide exceptional customer service
• Ability to present professional image via phone; superb phone etiquette skills
• Excellent research and problem resolution skills
• Strong attention to detail and accuracy
• Proficient computer skills including Microsoft Office Suite programs
• Ability to work from home and report to the office as requested; all at home agents will be required to adhere to the LabCorp At Home Agent Terms and Conditions

****TRAINING IS ONSITE IN SAINT PAUL, MN (6-8 weeks approximately)****

**** Role can be remote after training is complete****

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.  For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

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