Patient Access Representative

Are you passionate about providing exceptional service in a healthcare setting? Become our Patient Access Representative in our Detox and Withdrawal Management program. The Patient Access Rep is the first point of contact for patients for our Detox & Withdrawal Management programs, you would play a vital role in patient experience and admission. We are looking for two individuals to work full-time covering weekdays and every other weekend for the unit during day hours. If your interested in working in a collaborative team of LPNs, Clinical Assistants, and Licensed Alcohol and Drug Counselors. This is a dynamic environment and the Patient Access Representative acts as point person for admission. If you are committed to making a positive impact in the community, we want to hear from you!

Join us in making a positive impact in the lives of individuals on their journey to recovery!

• Managing the front desk of a very high paced chemical dependency treatment center. This includes the greeting of patients’ & insuring they are receiving the highest level of customer care.
• Interacting positively and in a caring manner with patients, co-workers, and visitor.
• Answers incoming phone calls and refer to clinical team or other areas of CADT.
• Manage large volumes of work, handle deadlines and maintain high level of productivity.
• Verify patients’ insurance coverage and eligibility for services.
• Assist patients in completing MNSure applications and other funding-related paperwork.
• Act as a liaison between patient and external agencies, advocating for patients’ needs throughout intake and funding process.
• Advocate for patients to secure funding to cover treatment costs.
• Maintain accurate and up to date records of patient intake information, insurance, and funding assistance efforts.
• Work with patient files and maintain confidentiality in accordance with 42 CFR and HIPAA.
• Maintain professional verbal & written communication with providers within Detox/WDM & interdepartmentally.
• Communicate with patients and their families in a compassionate and sensitive manner.
• Other duties as assigned

• Must have 2 years of experience in an office setting.
• Preferred experience working with Medical Insurance/Benefits/MNSURE.
  • Within six (6) months of hire must become MNSURE certified.
• Must have strong attention to detail and problem-solving skills.
• Must be able to work weekends and holidays.
• Must be able to complete tasks with 100% accuracy.
• Must have or obtain CPR & First Aid certification before direct patient contact.
• Must have a high school diploma or equivalent.
• Must pass background studies issued by the Minnesota Department of Human Services.

• Preferred Medical Office experience.
• Preferred knowledge of 42 CFR.

Compensation and Benefits:
We offer a competitive compensation and benefits package to support your health, well-being, and professional growth. All benefits listed are eligible for full-time employees, and part-time employees receive a reduced benefit package.

• Hourly Pay: $15-$18 per hour.
• Health Insurance: Comprehensive coverage with 80% employer contribution toward the lowest-cost Gold Plans.
• Dental & Vision Insurance: Coverage options available for both dental and vision care.
• Paid Time Off (PTO): Generous paid time off to support work-life balance.
• Paid Holidays: 10 paid holidays each year.
• Development Time: Dedicated paid time for professional development and continuing education.
• Retirement Plans:
  • 401(k) & Roth IRA: 4% employer base contribution, plus an additional 4% employer match.
• Life Insurance: Employer-paid life insurance for peace of mind.
• Disability Insurance:
  • Short-Term Disability: 100% employer coverage for short-term disabilities.
  • Long-Term Disability: 100% employer coverage for long-term disabilities.
• Accidental & Critical Illness Insurance: Additional coverage to help in the event of unexpected accidents or illnesses.
• Health Savings Account (HSA): Available for eligible plans to help you save for medical expenses with tax advantages.
• On-the-Job Training: Comprehensive training to support your growth and success in your role.
• Paid Continuing Education (CEU) Training: Paid time and funding for continuing education to maintain your licensure and skills.
• Tuition Assistance: Financial support for higher education through our tuition assistance programs.
• Tuition Forgiveness: Eligibility for Public Service Loan Forgiveness (PSLF) and Minnesota State Programs.
• Employee Assistance Progra