Senior Manager, Digital Services Transformation Office

Senior Manager, Digital Services Transformation Office

Company:

The Boeing Company

At Boeing Digital Services, we deliver innovative and integrated software solutions that drive value for our aerospace customers. Our team leverages advanced technology and data analytics to develop solutions which enhance operational efficiency and meet the needs of our aerospace customers. We are dedicated to creating intuitive, scalable, and secure solutions that empower customers, partners, and empowered operators to succeed. Join us in creating the future of aviation technology, where your contributions will shape impactful solutions for aircraft customers globally.

We are seeking a dynamic and experienced Senior Leader, Digital Services Transformation Office to join our organization in either Seattle, WA or Denver, CO. In this pivotal role, you will spearhead our multi-year transformation journey and roadmap, enabling modernization efforts that will impact a global workforce and customer base.  

At its core, the Transformation Office exists to be our engine for change. The Transformation Office is the glue and leadership that integrates product, engineering, operations, strategy, and our talent to deliver with pace and evolve in the long-term transformation journey. One of the highest value deliverables the Transformation Office will produce is the roadmap and playbook, ensuring both elements coexist as our ‘North Star’ to establish clear guidance and consistent expectations that unleash mass momentum across Digital Services.

Position Responsibilities:

• Establish an organizational wide operating rhythm and management system that delivers results backed by continuous improvement.
  • Operate the transformation scorecard, define delivery KPIs across product, technology, operations, and culture.
  • Maintain momentum through a structured cadence of rituals. Weekly syncs ensuring alignment across domains and track immediate risks. Biweekly reviews monitoring scorecard metrics and track playbook adoption. Quarterly, convening the broader Digital Services team quarterly into business reviews where product domains align on progress, blockers, and bets.
  • Run structured feedback loops to gather learning from product teams, platform consumers, capability leads, and leadership. These learnings are used to continuously enhance our playbook and inform new guidance, tools, and templates.

• Develop a sustained transformation management system that accounts for operational excellence, KPI’s, organizational performance, and investments to empower our people and teams to move with speed and confidence.
  • Define governance tools and templates by curating a suite of assets, inclusive of: a portfolio-level transformation scorecard with shared metrics; an operating model self-assessment to help teams benchmark their maturity; phase-gate readiness checklists for scaling product teams; and coach teams to set up charters that align new squads on mission, scope, and success criteria.
  • Collaborate and partner with finance, product leadership, and enablement teams to understand how investments decisions on whether to “seed, grow, or sunset” portfolio items impact transformation activities

Own and Execute Organizational Change Management (OCM):

• Leadership Coaching: Equip executives and managers to actively model and reinforce desired behaviors.
• Change Adoption Strategy: Assess organizational readiness, identify impacts, and design adoption and enablement plans that minimize disruption.
• Engagement & Support Structures: Build support systems such as Communities of Practice, Immersive Learning (Dojo), and peer coaching to help new practices stick.
• Communication Alignment: Partner with the communications function to ensure messaging reinforces adoption goals and resonates across audiences.
• Measurement & Feedback: Track adoption metrics, employee sentiment, and behavioral shifts. Ultimately use these metrics and insights to adjust strategies and ensure change lasts long-term.

Serve as communications and internal marketing champion ensuring transparency, storytelling, and organization-wide engagement are forefront throughout the transformation journey:

• Share successes, lessons, and progress in clear, engaging ways.
• Maintain open channels and information channels to keep stakeholders connected.
• Partner with the OCM function by reinforcing transformation messaging while OCM ensures adoption and behavioral change.
• Incorporate feedback mechanisms to refine communication strategies and build trust.
• Distinctly and innovatively leverage storytelling techniques to broadcast Digi