Sr. Associate, Product Manager

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job:

 

The Merchant Services Product Manager supports the development and delivery of solutions that help businesses accept payments in-store and online. This role assists with gathering product requirements, analyzing market trends, monitoring performance, and coordinating across business, technology, and operations teams to ensure secure, competitive, and user-friendly products.
This role also supports vendor management activities, reviews industry updates for impact, and contributes to tactical product operations. The ideal candidate will have a foundational understanding of payments, strong analytical skills, and a desire to grow expertise in balancing new product needs with compliance, maintenance, and lifecycle requirements.

About This Role:

 

Key Accountabilities

• Support the delivery of competitive, secure, and user-friendly merchant services solutions that drive business growth
• Assist with gathering and prioritizing product requirements from stakeholders
• Collaborate with internal and external teams (engineering, design, marketing, compliance, legal, operations) to move initiatives forward
• Contribute to analysis of market trends and the competitive landscape
• Help track product performance metrics and provide updates to business leaders
• Conduct research to better understand customer needs and support product decision-making
• Assist in executing tactical work related to product operations
• Identify and recommend opportunities to streamline or scale support duties across the organization
• Pursue ongoing learning to build subject matter expertise in payments and merchant services
• Provide support in managing vendor relationships and contract-related activities
• Review vendor bulletins, summarize impacts, and support teams in developing response plans
• Contribute to maintaining product roadmaps and tracking progress against milestones
• Assist business leaders with pricing and go-to-market strategy discussions
• Help ensure compliance with payment industry standards, financial regulations, and risk controls

The Ideal Candidate for This Role:

 

Key Skills:

• Aptitude for understanding banking regulations and compliance functions
• Deep familiarity with merchant services, payment processing, POS systems, payment gateways, payment networks, and related technologies
• Use data to drive product improvements and strategic decisions
• Time management and prioritization to meet deadlines and business goals
• Ability to present product updates and influence decision-making
• Creative thinking to identify new product opportunities and address merchant challenges
• Ability to anticipate market changes and innovate accordingly
• Collaborative and effective team player

The Ideal Candidate for This Role:

• Bachelor’s degree in business, finance, or related field
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
  • Strong verbal and written communication skills
• 1-3 years of experience in merchant or financial services
• Proactively seeking product improvements
• Business Acumen

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

 

Compensation range (base pay): $80,061.00-$132,099.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matchi