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Sales Support Specialist
BruntWorkUKRemotepart_timeVerifiedPosted 28 Oct 2025
About the role
This is a remote position.
Job Highlights:- Contract type: Independent Contractor
- Schedule: 20 hours per week; Monday to Friday, 10am-2pm Avondale Heights VIC
Client Overview:
A thriving Melbourne-based cleaning business serving diverse client segments with proven systems and high conversion rates. The company has established efficient processes with 90% email close rates and clear growth trajectories, offering direct advancement opportunities from administrative support to commission-based sales roles.Job Description: You’ll be the first virtual team member for a successful Australian cleaning business, taking ownership of customer inquiries across multiple channels while directly impacting business growth. This role offers exceptional advancement potential - start with email support using proven scripts, then grow into phone-based sales with commission opportunities. You’ll work directly with the sales manager in a results-driven environment where competence is rewarded with clear career progression and earning potential.
Responsibilities:
- Monitor and respond to customer inquiries across WhatsApp, Facebook Meta business account, and email channels
- Handle general cleaning service inquiries using provided scripts to maintain 90% close rate via email
- Perform data entry in Excel tracking customer names, lead sources, and inquiry stages
- Manage high-volume inquiries efficiently using copy-paste systems for different inquiry stages
- Advance to phone-based sales calls for higher-profit services based on performance
- Conduct existing client check-in calls and refer qualified leads to sales manager for quoting
- Support business growth by freeing up sales manager for high-value activities
Requirements
- Proficient in basic computer skills including copy/paste functions and Excel navigation
- Excellent English proficiency in both speaking and writing with clear, professional communication
- Sales aptitude and genuine interest in advancing to phone-based roles with commission potential
- Ability to work efficiently without extensive hand-holding or basic computer training
- Bonus if you have experience with social media platforms and customer service tools
Benefits
Independent Contractor Perks:- Commissions will be discussed for meeting monthly targets
- Permanent Work from Home
- Immediate Hiring
- Steady Freelance Job
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