Case Aide Clerk

Sunny Glen Children's Home Job description

Job Title: Case Aide Clerk

Department: Social Services

Supervisor: Filing Manager

FLSA Status: Non-Exempt

Prepared by: Human Resources Department  

Summary

The case Aide at Sunny Glen Children’s Home is responsible for assisting case management in the day-to-day case-related tasks to ensure that services are provided to youth in a timely manner. Case Aide is to assist with maintaining case files, and compliance with ORR Policy and Procedures established state and federal standards. Collaborates closely with Case Manager, the Transportation team, a Sunny Glen third-party contract, and Copa Cabana. Together we strive to obtain and coordinate flight transportation arrangements for an Unaccompanied Children’s reunification process with the corresponding Sponsor/Family while maintaining compliance with established state and federal standards. In the event, that a Child is transferred to another shelter and or program the Case Aide will facilitate transportation arrangements that best fit both program schedules. In addition to coordinating travel for reunifications and transfers, the Case Aide will be included and communicated with when it comes to any other forms of discharges. The Case Aide is responsible for tracking and advising Sunny Glen of all expected discharges.

Essential Duties and Responsibilities

• Maintain and archive physical or electronic active/discharged files in accordance with agency and ORR policies and procedures, meeting licensing standards.
• Meet with Children on a weekly basis to provide telephonic communication with the family of origin, primary caregiver, and/or sponsor.
• Assist with discharge and transfer planning and paperwork as needed.
• Complete closing of files on the Child is released from the program. 
• Conduct ProBAR coordination with Know Your Rights presentations and legal screenings.
• Assist with meeting clients as needed based on client request submissions.
• Filing paperwork and assistance on behalf of other departments
• Daily use of program software, ETO, and UC Portal.
• Help prepare and process case service forms, applications, and other paperwork as needed.
• Meet with children on a weekly basis to provide telephonic communication with the family of origin, primary caregiver, and/or sponsor.
• Complete closing of files once the Unaccompanied Child is released from the program.
• Assist with facilitating ORR National Call Center referrals for service gaps identified during 30-day calls.
• Ensure proper completion of assessments and deadlines as required per Internal and ORR Policy and Procedures.
• Communicate all information to Copa Cabana.
• Communicate directly with sponsors to send the payment submittal form. Copa Cabana will receive the payment form once the sponsor presses the submit command.
• Should Copa Cabana require additional information or assistance with sponsors, CM must be informed.
• In the event that a sponsor is not able to pay fees associated with airfare and the client’s physical release is delayed past 72 hours or more, RFC should advise CM so information can be communicated with ORR FFS of this delay.
• Obtain the Transfer of Custody Form and work closely with the Travel Escort team lead.
• Consider fl