Senior Know Your Customer Manager

Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure – including USDC, a blockchain-based dollar – helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.

What you’ll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: Multistakeholder, Mindfulness, Driven by Excellence and High Integrity. Circlers are consistently evolving in a remote world where strength in numbers fuels team success. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.

What you’ll be responsible for: 

Circle is looking for an experienced Senior Know Your Customer Manager to join the Financial Crimes Compliance Team, who will help develop and build a best in class risk-based KYC program in an ever changing regulatory and technological landscape. The ideal candidate will have a demonstrated history of successfully supporting and overseeing large, complex KYC projects and engaging with cross-functional teams and numerous stakeholders, directly and through influence. You will work closely with the KYC Compliance team and provide oversight of the program, monitoring its health and effectiveness on a day-to-day basis.

What you'll work on: 

• Assisting in the design and implementation of KYC processes including the documentation of policies, standards, and other procedural or guidance materials.
• Supporting the end-to-end global KYC strategy, including risk-based analysis and associated management of our service lines, customer segments, and funds flows.
• Supporting customer segmentation activities by defining KYC requirements by customer type, ensuring that the KYC program is appropriately risk-based and tailored to different customer segments within the institutional space.
• Partnering with Compliance Operations to provide timely guidance, advice, and approvals on customers, training materials, policies and procedures.
• Identifying, assessing, and advising on KYC compliance risks and controls to a variety of stakeholders and customers.
• Self-identifying and managing resolution of KYC-related issues.
• Working closely with the product and engineering teams to design KYC requirements that support a best-in-class KYC program while balancing customer experience, ensuring that KYC processes are built into product design and that new products are launched with appropriate KYC controls in place.
• Collaborating with other FCC functions (e.g. AML, sanctions) to ensure a holistic and integrated approach to risk management.
• Assisting regional Heads of Compliance in ensuring that all regulatory processes are scalable and remain compliant.
• Presenting to/engaging with regulators, examiners, auditors, and partners on Circle's KYC Program.
• Preparing and presenting reports and updates to senior management and other stakeholders, providing insight and analysis on KYC-related matters.
• Conducting periodic reviews and assessments of the KYC program, including testing and monitoring of KYC controls and customer files, and recommending improvements or changes as necessary to ensure the program remains effective and efficient.
• Staying up-to-date on regulatory developments and industry best practices related to KYC compliance, and applying this knowledge to continuously improve Circle's KYC program.

You will aspire to our four core values:

• Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities.
• Mindful - you seek to be respectful, an active listener and to pay attention to detail.  
• Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals. 
• High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.

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