Inside Sales Manager

Job Summary

CECO is a leading, environmentally focused diversified industrial company, delivering innovative solutions that protect people, the environment, and industrial equipment worldwide. With more than 150 years of history and deep application expertise, CECO serves a broad range of industries, including air, water, and energy transition markets. Our legacy began in 1869 with the founding of the Dean Brothers Pump Company, addressing high-temperature pumping challenges. A century later, Claremont Engineering was established, evolving into CECO Environmental. Today, CECO proudly encompasses over 20 trusted brands, each committed to providing solutions that safeguard people, the environment, and industrial operations. As part of the CECO Environmental family of brands, Kirk & Blum plays a critical role in delivering specialized air solutions that protect both people and the environment. By joining our team, you’ll contribute to our shared mission of protecting global industrial operations and shaping the future of environmental stewardship.

 

The Inside Sales Manager is responsible for overseeing a team of inside sales representatives who sell products or services by developing sales strategies, setting sales targets, monitoring performance metrics, coaching and training, and ensuring they meet or exceed revenue goals while maintaining strong customer relationships; they typically collaborate with other departments like engineering, and production to optimize the sales process and customer experience.

 

Your Responsibilities Will Be:

 

• Train inside sales representatives; supervise team of employees in accordance with company policies and procedures. Conduct performance evaluations/employee development plans and salary reviews to recommend compensation levels for personnel. Resolve interpersonal issues within department, escalating if required.

• Adjust staffing needs for the inside sales team to meet desired service levels. Monitor department expense and manpower budgets.

• Provide ongoing coaching and mentorship to improve sales skills and performance.

• Set individual and team sales targets and quotas.

• Monitor sales performance through key metrics and identify areas for improvement.

• Foster a positive and high-performing sales culture.

• Develop and implement strategic sales plans to achieve revenue goals.

• Analyze market trends and competitor activity to identify new business opportunities.

• Manage sales pipelines and ensure effective lead qualification and follow-up.

• Oversee the sales process, including lead generation, presentations, and closing deals.

• Monitor and verify that all customer contact (orders, quotes, credits, etc.) are handled in a timely, professional manner and to the satisfaction of management and customers.

• Coordinate department activities and projects to meet project timelines and schedule/lead department staff meetings and functions.

• Establish and execute product, policy, and computer training. Monitor employee productivity and motivate team to reach goals. Monitor/report sales metrics to senior management (identify opportunities/concerns).

• Apply experience and judgment in the interpretation and application of direction of senior management and provide management communications to the sales department.

• Responsible for making sure the Outside Sales team is successfully supported by the Inside Sales team.

 

• Maintain basic customer information through contact with the Sales Managers, providing the means for sharing this information with Customer Service, Quotes, Planning, Engineering, and Production.

• Track and analyze sales data to identify trends and patterns.

• Prepare regular sales reports and forecasts to present to management.

• Utilize CRM tools to manage customer information and sales activities.

• Collaborate with customer service to ensure customer satisfaction.

Required Qualifications:

• Bachelor’s degree in business administration, sales, or a related field.

• 5+ years of experience in a customer service and/or sales role.

• 2+ years of experience managing or supervising a customer service or equivalent function.

• Proven track record of successfully managing an inside sales team and delivering sales growth results.

• Strong communication and interpersonal skills, with the ability to build rapport and effectively influence customers, team members, and other stakeholders.

• Ability to work in a fast-paced, dynamic environment with a sense of urgency, meeting (and exceeding) sales targets and deadlines.

• Strong analytical skills, with the ability to use data to develop insights and improve performance.

• Demonstrated ability to coach, mentor an