Vice President - Major Accounts Services Implementation (South Region)

ADP is hiring a Vice President, Major Accounts Services Implementation (South Region).

• Do you get excited about working and partnering with Sales, Service and others in the service chain to ensure success?
• Do you enjoy working through big client challenges and providing innovative and optimized solutions that blend product, process and people?
• Are you a leader that enjoys upholding values, energizing a team and exceeding goals? If so, you’d fit right in with this dedicated team that makes amazing thing happen for each other and our clients every day.

Well, this may be the role for you. Ready to make your mark?

 

In this role, as the Vice President, Implementation, you will closely align with the VP/GM, set team goals and objectives and provides guidance to the Implementation Management Team to successfully achieve these goals.

You will be responsible for partnering closely with Sales and Service, among others within the organization, to ensure a cohesive partnership as you work to support the clients and internal partners alike.

 

You will continually measure and communicate team performance against established goals providing guidance and course corrections if necessary, with the objective of driving continuous improvement in the delivery of services to our clients. You will help support your associates for personal growth and development and use coaching opportunities to further enhance performance. In this role, you will ensure collaboration, compliance and execution of the MAS strategy by providing direction and guidance to Implementation.

 

Ready to #MakeYourMark? Apply now!

WHAT YOU’LL DO: Responsibilities

• Leads, inspires and ensures appropriate associate ownership and accountability in a highly virtual and matrix-managed organization
• Responsible for leadership excellence which includes identifying key behaviors in incoming and internal talent to ensure success
• Holding each team member accountable for service excellence and course correcting as needed
• Leading all disciplines required to implement within their segment and preference will be given to those with HCM products and services and possesses the an exception client service philosophy necessary to lead and implement these solutions.
• Responsible for driving an effective project management approach across products and ADP business units. The Implementation leadership team ensures the development, communication, control and execution of project plans in a manner consistent with the framework of the One ADP solution delivery
• Drives associate engagement, retention, talent/career development and appropriate programs to support a virtual and matrix managed Implementation organization
• Responsible to ensure ADP's integrated workforce management solutions are implemented on time with the highest quality
• The Implementation VP is accountable for monthly forecasting and forecast achievement
• Leverages data to make strategic business decisions
• Responsible for resources, activities and initiatives that will ensure resource optimization and goal achievement
• Establishes and communicates clearly defined management, goals and objectives, performance planning
• Manages and controls applicable expenses and budgets
• Responsible for Quality and First Year Retention
• Builds direct and regular proactive contact with clients
• Develops strong business relationships with high profile, high revenue clients to ensure a strong, long-term relationship with ADP
• Leads a comprehensive proactive client contact program to assess client satisfaction and the team's ability to deliver high-quality, concurrent, multi-solution implementations that support the overall client experience
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes
• Responsible for leading the overall strategic direction, collaboration, and communication between the Implementation Center and key channel partners
• Providing strategic oversight and direct involvement in maintaining effective business relationships with the aligned Senior Sales Leaders