Director of Paratransit

Position Overview 

CVNL is seeking a Director of Paratransit. The Director of Paratransit is responsible for all aspects of planning, strategy and implementation of the Paratransit Program. The Director is responsible for developing staff and the oversight of fulfilling contracted responsibilities of the program. The Director of Paratransit will have a strategic mindset balancing customer service while analyzing data to create structure and implement best practices and policies.  Due to the nature of our services and diverse clientele, and seven day a week operation, the Director of Paratransit position require a flexible schedule.  Paratransit team members must thrive in compassionately making a difference in the lives of others, communicate with integrity and grace while under pressure, and enjoy working within a team culture.  

Responsibilities: 

• This position supervises the Paratransit Shift Supervisors who oversees a team of 3 Customer Service Representatives and Routing & Scheduling Specialists who perform routing and scheduling, dispatch, and customer booking requests, while also overseeing ~20 Drivers. 
• Works with CFO to develop financial strategy to negotiate contracts annually and that all contract requirements are met for the program’s budget.  
• Work and meet weekly with Sonoma County Transit representative.  
• Working with the CFO, develop and manage all aspects of department budget, actively working to ensure the department is meeting or exceeding budget goals.  
• Responsible for overseeing strategy for department’s needs in hiring, training, evaluating and supervising all staff. 
• Maintain all program policies, procedures, and training materials and ensure compliance with Sonoma County Transit (SCT) and Federal Transit Authority (FTA) requirements. 
• Ensure the safety of all Paratransit & Volunteer Wheels staff, clients, and vehicles through Department of Transportation (DOT) and Cal/OSHA regulations.  
• Create a culture that maintains a high standard of customer satisfaction and professionalism. 
• Partner with HR to create succession plans, performance reviews, development plans for all department staff, and coaching managers.…  
• Mentor and develop Paratransit Shift Supervisors to ensure accurate record keeping of customer issues and calls, developing standard operating procedures (SOPs), systems, and metrics to help drive and support business needs.   
• Advanced understanding of routing and scheduling, with the ability to work with managers and staff to develop and implement SOPs, systems, and metrics to help drive and support business needs.   
• Participate in Emergency Response preparation at the county level and support evacuation efforts when activated by SCT. 
• Participate in meetings of other Paratransit systems to ensure that policy and procedures are coordinated.    
• Oversee compliance with the Department of Transportation (DOT) and Federal Transit Authority (FTA) and Cal/OSHA, HIIPA requirements, regulation and drug screening.   
• Demonstrate CVNL’s organizational values of Care, Connect, and Contribute. 
• Attend and participate in company-wide meetings and events, annual conference, and departmental safety and staff meetings. 
• Oversee and work with Paratransit Shift Supervisors to create a safe and efficient workspace minimizing incidents and accidents by making sure SOPs are up to date and properly communicated following company and Cal/OSHA guidelines.  
• Work with Paratransit Shift Supervisors to ensure drivers promptly report vehicle repair needs with Sonoma County Transit.  Fleet Maintenance management is not required for this position.   
• May be required to drive, train, or supervise on route 5-15% to ensure requirements are fulfilled, with best practices and procedures consistently applied.  
• Participate and be a leader for the Paratransit Department to work with others across CVNL programs and events that may include: Secret Santa, Heart events and/or workshops. .  
• Set comprehensive goals for performance and growth.  
• Evaluate performance by analyzing and interpreting data and metrics.  
• Contribute to the development of CVNL’s strategic goals and objectives. 
• Maintain continuous lines of communication, keeping the CEO informed of all critical issues. 

Requirements

Qualifications: 

• Bachelor’s degree in Logistics, Business Administration or equivalent; professional skills and experience may be substituted for education. 
• Five years’ experience in transit, preferably paratransit programs in a dynamic or flexible scheduling environment, logistics, or transportation services. 
• Strong management/leadership skills including 5+ years’ experience as a director/manager, including conflict management skills, and