Restaurant General Manager- Joella's Hot Chicken Indianapolis

Joella's Hot Chicken is looking for a leader who can manage and assume responsibility for all functions of a Joella's Hot Chicken restaurant to ensure high quality products and customer service are delivered to maximize restaurant profitability. This is accomplished by being an effective self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices with an emphasis on local Dept. of Health food safety practices.

 

ESSENTIAL FUNCTIONS AND ROLE RESPONSIBILITIES

• Provide quality products to our customers by ensuring a system of quality with team members, consistently adhering to recipes and controlling production quantities which ensures each delivered product meets Joella's standards and accurately reflects the customer's order. Professionally and promptly respond to all customers concerns or issues exuding an "Attitude of Service". Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Communicate, train and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
• Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members to ensure entire team is aligned on quality and customer focused; builds an atmosphere of teamwork, energy and fun. Identifies, mentors and develops qualified staff for progressive leadership advancement and management opportunities.
• Manage sales goals against budget and prior year by providing prompt and friendly customer service; building check averages through team member training on products and suggestive sales practices and execution. Seek additional sales through traditional and non- traditional methods by executing creative local restaurant marketing, and stay abreast of local events to attend and introduce the Joella's Brand to gain new customer trials and creating a positive presence in the community. Seeks opportunities to identify and promote catering when interacting with customers in our dining rooms.
• Manage profit goals against budget and prior year; ensure food, labor and other controllable costs stay within budget, and correct deviations from the budget by accurately utilizing all Joella's systems. Develop and implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss. Manage company's assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.

EDUCATION AND EXPERIENCE

• High school diploma or GED
• Two years successful restaurant management or supervision experience
• Food Safety Manager Certification Preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Basic accounting including invoice reconciliation, debit and credit review, financial statement analysis and intermediate computer skills.
• Cash management skills

PHYSICAL REQUIREMENTS

• Read and visually verify information in a variety of formats (i.e. small print)
• Visually inspect tools, equipment, or machines (i.e. to identify defects)
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, life, carry, push, pull, and place objects o