Jobs and Careers
BA
Call Center Team Lead – Weekends
Bailey Information TechnologyUnited Statesfull_timeVerifiedPosted 26 Mar 2026
About the role
Call Center Team Lead – Weekend (Key Personnel)
Location: Bethesda, MD (On-site – No Telework)
Clearance: Public Trust (Tier 2 – Required)
Start Date: May 18, 2026
Responsibilities:
- Manage weekend call center operations
- Handle escalations and ensure continuity of services
- Support staff performance and quality standards
- High school diploma or equivalent required
- Minimum 3 years of call center experience with leadership responsibilities
- Experience in healthcare or emergency operations
- Experience with Avaya or SPOK systems
- Weekend shifts required
- On-site only
- Essential personnel role
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