Regional Director of Affordable Property Management

Job DetailsJob Location: Evergreen Real Estate Group - Chicago, IL 60661Position Type: Full TimeSalary Range: $115,000.00 - $135,000.00 SalaryPosition Summary: 

The Regional Director of Property Management provides strategic oversight and leadership to Regional Supervisors and their respective property portfolios. This role ensures excellence in operational performance, regulatory compliance, team development, and financial stewardship across a multi-state portfolio. The Director supports Evergreen's mission of delivering quality, affordable housing while fostering a culture of accountability, growth, and resident satisfaction. 

Key Responsibilities: 

Leadership & Team Development 

Hire, supervise, and develop Regional Supervisors in accordance with Evergreen's policies. 

Conduct onboarding, training, and ongoing development of site and regional staff. 

Set clear performance expectations and review KPIs quarterly with each Regional Supervisor. 

Conduct weekly check-ins and monthly regional meetings to address field challenges, share updates, and align priorities. 

Ensure property coverage during staffing gaps. 

Partner with HR on progressive discipline, training needs, and compliance with HR policies. 

Operations Oversight 

Collaborate with Regional Supervisors to ensure high-quality day-to-day operations. 

Monitor property-level performance, including occupancy, resident retention, and service delivery. 

Oversee the creation, execution, and evaluation of property-specific action plans. 

Ensure full understanding and execution of Evergreen’s policies, procedures, and service standards. 

Lead efforts to instill Evergreen's culture across sites. 

Financial Oversight  

Oversee property-level budget development and approval in collaboration with the VP of Property Management. 

Review financials monthly, assess variances, and support Regional Supervisors in corrective actions. 

Ensure targets for NOI, collections, and expense management are met or exceeded. 

Coordinate with site teams to improve cash flow, reduce delinquency, and monitor subsidy collection. 

Regulatory Compliance & Compliance Oversight 

Ensure full understanding of LIHTC, HUD, and other affordable housing programs among Regional Supervisors (e.g., IL SRN, HOME, RAD, State Tax Credit, City/County PBV). 

Partner with Compliance and Training teams to ensure regulatory updates are understood and implemented. 

Assist with the creation and monitoring of property-specific policies including TSPs, AFHMPs, House Rules, and more. 

Coordinate site readiness for regulatory reviews, MORs, REAC inspections, and other agency visits. 

Site Oversight & Facilities Coordination  

Ensure preventive maintenance and REAC/NSPIRE preparation through collaboration with Facilities leadership. 

Support regional oversight of capital projects, maintenance standards, and site condition monitoring. 

Partner with FMCS on capital planning and vendor management. 

Ensure that site inspections are completed regularly and feedback is documented and acted upon. 

Resident Relations & Conflict Resolution  

Provide elevated support for complex resident issues, grievances, or legal concerns. 

Monitor trends from platforms such as Reputation.com and HUD complaint systems. 

Participate in eviction monitoring and review resident satisfaction strategies. 

Reporting & Owner/Investor Relations 

Serve as the primary Evergreen liaison with property owners and financial partners. 

Lead regular performance and financial reporting meetings with internal stakeholders and external owners. 

Prepare quarterly owner update packets and monthly "watchlist" summaries for underperforming assets. 

Strategic Projects & Corporate Collaboration  

Collaborate with leadership to align property management strategy with Evergreen’s broader mission. 

Participate in AOC and relocation planning calls during acquisitions and rehabs. 

Partner with Training, Compliance, and IT teams to roll out company-wide initiatives. 

Provide insight during due diligence, strategic planning, and cross-departmental initiatives. 

Qualifications: 

Education & Experience  

Bachelor's degree required, advanced degree preferred. 

Minimum of 10 years of progressive experience in property management, including at least 5 years at a senior supervisory level. 

Licenses & Certifications 

Must have or obtain an Illinois Leasing Agent or Broker License within 120 days of hire; Broker or Managing Broker License preferred. 

Certified Occupancy Specialist (or obtained within 3 months). 

Tax Credit Certification (or obtained within 3 months). 

CPM or ARM designation preferr