TSD Endpoint Operations Support Versatilist

General Information

Press space or enter keys to toggle section visibility

Work Location: Santa Monica, USA Onsite or Remote Fully On-Site Work Schedule Monday-Friday, 8:00 am - 5:00 pm Posted Date 09/11/2024 Salary Range: $102500 - 227700 Annually Employment Type 2 - Staff: Career Duration Indefinite Job # 19042

Primary Duties and Responsibilities

Press space or enter keys to toggle section visibility

The Technical Service Delivery Engineer will provide support for various networked components, workstations, and printers.  

Responsibilities include, but are not limited to: 

• Implement and support of a 24 x 7 environment for networked equipment, workstations, printers, and related software
• Build, installation, performance monitoring, optimization, troubleshooting and maintenance
• Participate in the rotational after-hours 24x7 on-call support and perform other assigned tasks as needed by departmental requirements.

Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $95,900 - $222,100 annually. The budgeted salary or hourly range that the University reasonably expects to pay for this position is approximately between $95,900 - $130,000 annually. 

 

Job Qualifications

Press space or enter keys to toggle section visibility

• Ability to analyze complex end-user business needs and devise effective cost efficient recommendations.
• Demonstrated ability to write clear, precise, detailed, comprehensive, and grammatically correct letters, memos, reports, policies and procedures.
• Interpersonal skills to work effectively with staff, faculty and administrators.
• Ability to work effectively in spite of frequent interruption and competing priorities.
• Demonstrated ability to work both independently and in team-oriented environment, to follow through on assignments with minimal direction, and to independently prioritize work.
• General knowledge of relevant policies and procedures.
• Ability to research and test new technologies and processes
• Knowledge of DNS, DHCP, WINS and TCP/IP
• Hands-on data networking skills required including; IP & Ethernet routing and switching based network design, testing and implementations with in-depth knowledge of the OSI seven layer model and in depth familiarity with industry protocols including OSPF, HSRP, EIGRP, BGP, TCP/IP, 802.1x, IPSec, Radius, TACACS+ and alike
• Experience in using network protocol analyzers and sniffers such as WireShark, Fluke tools and has ability to decipher packet captures
• Working knowle