Director, Portfolio Manager

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Director, Portfolio Manager, you will lead, motivate, and provide direction and management to teams responsible for governing Bank or USAA level portfolios and ensures compliance to applicable policies, procedures, standards, controls, and regulations. Partners with Executive Sponsors, Program Sponsors, business owners and additional partners to ensure alignment to strategic objectives and effective prioritization, planning, budgeting, delivery, and benefits realization of work efforts. Supports broader USAA portfolio management, supports technology investment planning, and coordinates with Program Managers on budget inputs and updates. Communicates impact of saturation on employees and influences executive decision making.  

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX, Relocation assistance is available for this position. 

What you'll do: 

• Advises portfolio priorities and leads a portfolio of programs and work effort(s) to include coordinating planning, execution, budget, delivery health, reporting and analysis. 

• Responsible for governing low to highly sophisticated, Bank or USAA level portfolio(s). 

• Accountable for ensuring completion of governance routines by team members; leads team through portfolio support to identify and bring up risks / dependencies. 

• Handles the Bank or USAA level portfolio on a continual basis, to resolve internal or Bank dependency issues, supply and demand issues, and change saturation and disseminates information to team members. 

• Identifies, handles, raises, and resolves systemic cross-work risks / issues and interdependency conflicts. 

• Correlates overall portfolio risk and increases issues to executive/senior management as needed. 

• Ensures effective financial and resource management of the Bank or USAA level portfolio(s) expenses to achieve business value. 

• Advises executive management about stale work efforts (epics, projects, or programs) and need for resolution, including termination of proposal if applicable. 

• Develops performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution. 

• Works with Enterprise Coordinated Planning (EIP) to influence prioritization and sequencing of work efforts within portfolio, as applicable. 

• Monitors and makes decisions pertinent to scope changes as needed. 

• Resolves intensified portfolio risk and issues and raises to executive management as needed. 

• Communicates on all portfolio activities regularly with Executive Sponsors, Program Sponsors, business owners, and additional partners as the need arises. 

• Runs portfolio critical path by coordinating program and project scheduling and interdependencies based on constraints and risks. 

• Reviews portfolio health and performance reports regularly and identifies performance improvement opportunities to executive management. 

• Facilitates processes/ceremonies to def