Account Lead, Behavioral Health

Hi, we're Oscar. We're hiring an Account Lead to join our Behavioral Health team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

 

About the role

You will manage the relationship with Oscar’s behavioral health delegated vendor. Activities include, monitoring for task completion, relationship management, delegate performance monitoring, and collaboration with internal stakeholders on process improvement and issue remediation.

You will report to the Behavioral Health Program Lead.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office ( in Hudson Square), our Tempe office (off the 101 at University Ave), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $93,600 - $122,850 per year. The base pay for this role in all other locations is: $84,240- $110,565 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

 

Responsibilities

• Be Oscar’s internal expert for vendor operations. Be audible ready on vendor operations, partnership activities, and performance
• Operate as a first line of oversight for regulatory filings, compliance with state/federal regulations, and adherence to contract terms
• Function as internal go-to for all things related to behavioral health vendor-related topics
• Be the cross-functional parter to internal teams to drive results for important strategic initiatives 
• Participate in implementation activities for Oscar and +Oscar clients, including managing deliverables, tracking for timeliness, testing, and post-launch monitoring
• Oversee short-term and long-term partner performance against targets and report findings out to Oscar stakeholders
• Understand the key data and reports from and work with our team to identify trends that could be used to improve these partnerships
• Help implement improvement opportunities to further develop and scale delegated partner operations
• Identify opportunities to reduce unnecessary costs and/or improve member experience through contracting initiatives, operational improvements, or otherwise
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 3+ years of relevant experience
• Experience in a client-facing role

Bonus Points

• Experience using analytical tools, including Microsoft Office and Google Suite
• Experience interfacing with technical teams
• Experience presenting complex information clearly in both written and verbal formats
• Project management experience
• Experience with vendor management in the healthcare industry experience
• Familiarity with healthcare markets and regulations or behavioral health

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives..

Pay Transparency: 

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wel