Senior Delivery Manager

Req ID: 322491 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Delivery Manager to join our team in Atlanta, Georgia (US-GA), United States (US).

Job Title: Service Delivery Manager – DC&S

Location: Atlanta, GA

Position Overview:

We are seeking a highly skilled and experienced Service Delivery Manager to oversee and manage service delivery operations of Data Center & Server Services, Data Center

Facilities, and Cloud Broker Services for one of our Public Sector customers. The ideal candidate will have a strong background in IT infrastructure, service management, and a proven track record of delivering high-quality services to clients.

 

Key Responsibilities:

• Service Delivery Management: Oversee the delivery of IT services to ensure they meet or exceed client expectations and contractual obligations. Manage service delivery teams and ensure efficient and effective service operations.
• IT Infrastructure Management: Manage teams responsible for maintenance and operations of IT infrastructure, including servers, networks, and data centers. Ensure the infrastructure is reliable, secure, and scalable to meet business needs.
• Client Relationship Management: Build and maintain strong relationships with clients. Act as the primary point of contact for service delivery issues and ensure timely resolution of any problems.
• Performance Monitoring: Monitor and report on service delivery performance, including key performance indicators (KPIs) and service level agreements (SLAs). Identify areas for improvement and implement corrective actions as needed.
• Incident and Problem Management: Lead the incident and problem management processes to ensure timely resolution of issues and minimize service disruptions. Conduct root cause analysis and implement preventive measures.
• Change Management: Manage changes to the IT infrastructure and services, ensuring minimal impact on service delivery. Coordinate with clients and internal teams to plan and execute changes effectively.
• Continuous Improvement: Drive continuous improvement initiatives to enhance service delivery processes and practices. Implement best practices and industry standards to optimize service delivery.
• Team Leadership: Lead and mentor service delivery teams, providing guidance and support to ensure high performance and professional development. Foster a collaborative and positive work environment.

Qualifications:

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field. A master's degree is a plus.
• Experience: Minimum of 5 years of experience in IT infrastructure management and service delivery. Proven experience in managing service delivery teams and client relationships.
• Certifications: ITIL certification is required. Additional certifications in project management (PMP, PRINCE2) and IT infrastructure (e.g., Cisco, Microsoft) are highly desirable.
• Skills:
  • Strong knowledge of IT infrastructure, including servers, networks, and data centers.
  • Excellent understanding of service management principles and practices.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and work under pre