Clinical Research Front Desk Coordinator - Austin, Texas
The IMA GroupAbout the role
Clinical Research Assistant – Front Desk
IMA Clinical Research is seeking a Clinical Research Assistant to support front desk and administrative operations at our clinical research site. This patient-facing role is ideal for someone with medical office experience who is interested in clinical research.Responsibilities:
- Greet and check in patients; provide a welcoming front desk experience
- Answer and triage phone calls and schedule appointments
- Support Study Coordinators with administrative tasks and documentation
- Assist with patient interviews, chart reviews, and basic clinical data collection (training provided)
- Maintain accurate records in electronic systems
Qualifications:
- High school diploma or equivalent
- Medical office or front desk experience preferred
- Strong customer service and communication skills
- Proficiency with Microsoft Word and Excel; research database experience a plus
- Detail-oriented and comfortable in a fast-paced environment
Benefits:
- Medical, Dental, Vision insurance
- PTO, holidays, and floating holiday
- 401(k) with employer match
- Tuition reimbursement & student loan repayment assistance
- Paid parental leave
- No on-call, Monday–Friday
The IMA Group is an Affirmative Action/Equal Opportunity Employer
Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.
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