Senior Business Analyst

Job Title:

Senior Business Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title: Business Analyst

Location: Omaha, NE (Onsite – 5 days a week)

Position Summary

• We are seeking a Business Analyst with experience documenting current-state processes, designing data-driven future states, and supporting strategic decision-making.
• This role will work closely with stakeholders to analyze business needs, support Agile/PI planning, and translate requirements into clear, actionable user stories.
• The ideal candidate brings strong skills in analytics, reporting, and KPI measurement to help drive prioritization and continuous improvement.

Responsibilities

• Document and analyze current-state processes and identify improvement opportunities.
• Define future-state solutions using data analysis and external research.
• Partner with stakeholders during Agile ceremonies and PI planning.
• Decompose epics into detailed user stories and acceptance criteria.
• Track and report on KPIs, insights, and business outcomes.
• Support cross-functional teams with data-driven recommendations and process improvements.

Qualifications

Required

• Experience as a Business Analyst or similar role.
• Strong background in process documentation, requirements gathering, and user story development.
• Experience working in Agile environments.
• Strong analytical, communication, and stakeholder management skills.
• Experience with reporting, analytics, and KPI tracking.

Preferred

• Experience with Jira, Snowflake, and Tableau.

The base salary for this position is $ 78,500   to $83, 073 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 07/19/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.  Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.  If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such