Technical Support Engineer (Hybrid)

At Exabeam, we encourage growth and nurture potential. In addition to delivering success, you’ll join a team of engineers with deep security expertise and learn Cyber Security, Linux, Scripting, Machine Learning and how the enterprise software business works. We work together, we win together. Here at Exabeam, we promote from within. Whether it’s for a customer or a team member, we want to make a real impact and create a valuable experience. 
We’re looking to hire a Technical Support Engineer who will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around tools, knowledge management, our growing market place of solutions, and more.
This is a hybrid role that will report to our new Plano, TX location at least 2x per week.Hours of operation: 8am to 6pm, with weekend on-call after ~ 6 months

What You'll Do:

• Exemplify Exabeam’s commitment to our customers
• Provide tier 1 and 2 support, which includes but not limited to troubleshooting break-fix issues, assisting with configuration management, performing system upgrades and answering product questions. 
• Reproduce system issues and if necessary file bug reports, escalate cases to tier3 / escalations team 
• Tackle technical challenges involving CentOS, Docker, ELK stack, virtualization, MongoDb & Kafka, Load Balancers
• Perform Case Management, managing tickets, customer communication and proactive follow ups through our CRM System (Salesforce)

What We Look For:

• 1-3+ years of experience in a technical support function (knowledge of cybersecurity preferred)
• BS/MS in Computer Science or related technical discipline (CISSP or other cybersecurity certification a plus!)
• Experience with Linux 
• Experience with Salesforce, JIRA and DataDog 
• Understanding of regular expressions (Regex) and Python scripting
• Ability to isolate problems between hardware and software and provide information to appropriate development team(s)
• Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
• Knowledge in the following areas is a plus: Perl and shell scripting, Docker, ELK, Hadoop, MongoDB, CentOS, Docker, Virtualization, Kafka, GCP
• Must be able to work in a fast-paced technical environment and sophisticated cyber-security products with frequent product releases and updates
• Self-motivated with a strong desire to reach your full potential and grow your career

Base Pay Range:

• Range is reflective of base pay only
• Does not include variable pay
• Base pay is dependent on experience and may vary based on geography
$76,000-$114,000

What We Offer:• Great Benefits• Generous PTO and Monthly Thank You Days• Hybrid friendly environment• Culture Building Initiatives
Exabeam is privately funded by Blue Owl Capital, Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Acrew Capital, Icon Ventures, and investor Shlomo Kramer. For more information visit https://www.exabeam.com or follow us on LinkedIn and Twitter. Looking for more? Check our reviews on Glassdoor.