Audit Account Specialist

Who We Are: With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc. 5000 list of fastest-growing companies for ten years.

Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve.

What We Do: HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient. 

What We Offer:

• A collaborative and supportive work environment that values your ideas
• Opportunities for professional development and career advancement
• Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice
• The chance to make an impact in the health information field every day

Join us in shaping the future of release of information!

Type of Role: FULL-TIME
 
 Duties include but not limited to:
 Duties:

• Strengthens the advancement of key requestor and client relationships
• Responsible for gathering and documenting all bulk requests received in multi-channel platforms.
• Performs inventory analysis to drive operations. 
• Generates and distributes reports to both internal teams and external clients and requestors. 
• Updates on chase statuses for inventory, aiming for near real-time communication. 
• Weekly communication regarding unresolved inventory, specifically items lacking complete information. 
• Monitors and reports on the turnaround time (TAT) for all communications. 
• Communicates messages clearly, promptly and concisely to clients and requestors
• Raises issues and promotes priorities in workloads 
• Reports to the Audit Account Manager

Requirements:

• Computer literacy and familiarity with various computer programs such as MS Office (formal computer training may be advantageous in progressing in this career)
• Management and Leadership skills
• Knowledge of grammar and punctuation
• Ability to work to time constraints.
• Focused on audit team character pillars: prepared, honest, teacher/learner
• Typing- Data Entry
• Excellent written and verbal communication skills

Measurables:

• Focuses on a 24 HR TAT response time to incoming requests and statuses
• Build relationships with assigned requestors to achieve satisfactory service
• Supports CSA to achieve satisfactory client scores
• Reduces inbound inquiries by providing outbound proactive communications. 

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

Job Type: Full-time

Pay: commensurate with experience