Front Desk Receptionist

Description

Who We Are: Eastern Controls is a family-owned manufacturer’s representative located in the suburbs of Philadelphia, PA that provides the best-in-class process control solutions, service and training. With locations in Ashland, VA; Carnegie, PA, and our home base in Edgemont, PA, we collaborate with customers in the Life Sciences, Power, Water & Wastewater, Chemical, Refinery, Food & Beverage, and other process-centered industries across an expanding map of geographies. We’re expanding rapidly, technically challenging, and pride ourselves on providing an unrivaled customer experience. If you enjoy a fun, fast-paced company that directly impacts life-sustaining industries and the industrial infrastructure of the United States, apply today. 

Who We’re Seeking: A glowing and warm customer-oriented receptionist to serve as the first point of contact both in-person and on the phone. The role is customer-facing, providing a variety of efficient and attentive administrative services organization-wide. The position also has a customer service component that includes order and RFQ administration and orders and commissions processing. 

Education: High School, associate’s degree or Equivalent

Experience: Advanced skills in Microsoft Office Applications, experience with CRM and ERP systems, and strong data entry accuracy skills. Strong communication skills, customer service skills/experience, and ability to prioritize and organize are critical to this role. 

Cultural Fit: Family-founded and owned since 1969, Eastern Controls is rooted in strong relationships, technical expertise, and a positive mindset. We work hard, have fun, and treat one another with respect and kindness. Our growth goals aim to serve the myriads of life-sustaining applications we touch, the dedicated customers and manufacturers we partner with, and the employees we call family.

Travel / Office: In-office in Edgemont, PA (HQ) 5 days per week. 

Position Start Date: Immediately.

Job Category: Ops- Customer Service 

Job Type: Full Time

Job Location: Edgemont, PA (HQ)

Eastern Controls is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Requirements

 Responsibilities: 

First Impression Customer Facing-

• Provides a glowing, warm, outstanding first impression to ECI visitors. Serve as First point of contact; greets customers/clients/visitors on the phone and in-person in a professional and positive manner.
• Phone Management.
• Acts as Net2Phone ring group anchor – following specific set of rules to ensure phone system runs smoothly.
• Coordinates daily to arrange coverage during lunch, meetings, and unexpected time away from desk.
• Keeps phone guide up-to-date and distribute updates as needed.
• Assists with office menu recordings and programming.
• Disseminates received calls to the appropriate employee/department.
• Screens calls (spam filter).
• Places callers into voice mail if employee is not available; takes paper messages upon request. 
• Retrieves voicemails daily from general voice mailbox and assigns appropriately. 
• Signs-in and directs visitor(s) to the appropriate parties.
• Keeps daily welcome board and monthly slides up to date.
• Ensures Front desk is covered at all times.

 Administrative Services-

• Reserves meeting rooms as needed and keeps hospitality calendar up to date. 
• Coordinates dinner reservations.
• Book travel reservations (hotel & airfare) companywide.
• Makes general office supply orders as requested.
• Orders flowers and gifts for Customers (internal and external).
• Orders food for training and other events. Cleans up after event.
• Concur Reporting for Company Expenses.
• Collects necessary information from spend requestors for expense reporting (approval confirmations, business purposes, attendee list, receipts, etc.).
• Follows up as needed for timely report submission.
• Acts as test subject for different Concur policies before roll out to company.
• Provides mail pickup, distribution, and support.

Order and RFQ Administration-

• Manage and keep up to date email in