Sr. Product Manager

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.

The Opportunity:

As a Product Manager on our Distribution team, you will have ownership of our partnership product suite enabling growth for the numerous critical partners within our ticketing ecosystem. This is a great opportunity for a product manager to drive impactful solutions for our partners by innovating and iterating on top of a highly scalable, configurable platform. You will be leading efforts directly with our partners working to build new functionality and unlocking growth wins through experimentation and optimization. You will collaborate to ideate, develop, and deliver products and features that create value for our partners and by extension their customers. This role will use data and a deep understanding of our partner needs to successfully deliver products to market.

Our ideal candidate is an innovative, flexible, on-your-feet problem solver who has a track record of successful execution and product strategy. You’ve got experience working closely with both internal and external stakeholders – you know how to manage partners. You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions. The right candidate will possess a strong product background and have a well-rounded technical background. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity. This means you are not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves and get the job done. Most importantly, you can deliver outstanding results, quickly, with high quality and exceptional communication skills (able to speak the language of end-users, partners, management, design, and development).

How your role contributes to the success of Vivid Seats:

• Collaborate with stakeholders, using data and your technical knowledge, you will design, build, launch, and optimize across the partner platform.
• Work across the organization, partnering with multiple stakeholders (including design/UX, operations, customer support, accounting, proprietary tools, etc.) to understand and translate requirements, make tradeoffs of scope and implementation, and deliver high quality products.
• Lead the team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team.
• Define features through clearly written user stories as part of an agile delivery team; verify stories are implemented as intended, records bugs, and assist the engineering team in driving resolution.
• Analyze data and feedback to measure the effectiveness and competitiveness of the product.

How your role expectations will progress as a Product Manager in the first 30, 90, and 180 days:

30 days in

• Complete new hire orientation, gaining the resources you need to be successful.
• Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.
• Learn how ticket marketplaces and our partner products operate and how you’ll contribute to driving value by providing great experiences for end users and partners alike.
• Step into high priority initiatives to drive them forward towards company objectives.
• Collaborate with UX and engineering to write user stories for new features. Assist with verification and feature performance analysis for newly released features.

90 days in

• Work with stakeholders to unders