Service Technician

Company Description

UTAC is a market-leading international group in digital & sustainable mobility, customisable testing solutions, customisable testing systems, vehicle engineering, homologation, regulatory advice & expertise, certification, training, corporate events and classic & sportscars festivals.

The Group provides services and systems to customers in the various sectors: mobility, transport, tyre, petrochemical, agriculture and defence industries. UTAC operates test centres and laboratories in France (including the official Euro NCAP facility), the UK, USA, Finland, Morocco, and Germany; it has subsidiaries in China, Korea and Japan. UTAC employs around 1300 people across its various locations.

As a group we share a strong and clear vision to deliver safe and efficient solutions and systems to our customers. We are proud and confident in our heritage, our capabilities and our people and believe that by creating a culture where individuals feel they can make a difference and enjoy coming to work, we can deliver the best possible service to our customers.

Our core values of Expertise, Innovation and Integrity provide a clear daily guide to how we work together safely, as one team, helping each other to succeed.

Job Description

As a Service Technician, you will be responsible for leading, training, developing, and supporting the service technician and engineering team in the service group. Under your direct leadership, the team will service a variety of test systems, primarily dynamometer test cells for propulsion and driveline systems. This includes working with dynamometer control software to run customer tests, performing test equipment calibrations, and executing troubleshooting efforts on test cell equipment. Setup of customer test cell equipment and auxiliary testing equipment. The service tech group will be both external and internal customer facing by supporting UTAC’s own various test labs, and customer systems. Duties will include travel to customer sites, supporting customer relations, and may include performing work directly in front of customers. 

Roles and Responsibilities 

• Technical responsibility for organizing, executing, and coordinating customer jobs 

• Act as a liaison with customers with responsibility for acting independently on technical matters pertaining to the test system 

• Lead service team projects with other members of the team to see jobs to completion 

• Self-guided troubleshooting 

• Build assistance on dynamometer systems 

• Filling out service reports, calibration, and maintenance reports 

• Come up with solutions to repair customer problems 

• Maintenance and calibration of testing equipment  

• Assisting customers on best practices for maintaining their equipment  

• Explaining to customers the repairs necessary to their equipment  

• Write service reports, calibration, and maintenance reports for release to customers  

• Help to train other service engineers and technicians on UTAC procedures 

• Support the UTAC way at all times 

• Making maintenance plans and explaining them to customers 

• Help maintain equipment inventory and advise on specialized tool and equipment needs 

• Advise on calibrations of UTAC equipment 

• Help maintain a resource calendar as part of the entire service team 

Qualifications

• 3 years + in either maintenance or testing or service industry  

• Excellent team building and communication skills required

• Strong problem solving, strategic thinking and analytical skills required

• Candidate must be able to function as part of a team, with members of varying job levels, and work cooperatively toward team goals 

• Ability to interpret electrical and mechanical schematics 

• Knowledge of control components (sensors, motor control devices, etc.) 

• Knowledge of hydraulic systems a plus 

• Knowledge of motor control drives and VFD’s a plus 

• Knowledge of alignment and vibration monitoring equipment and best practices a plus 

• Proficient with Microsoft Office applications 

• Able to relay technical information in a way your audience understands 

• Ability to provide excellent customer service 

• Assist in maintaining and supporting the UTAC culture and values (Integrity, Expertise, and Innovatio