Associate Field Service Technician

<p></p> <p><em><strong>This job opening is not eligible for immigration/work visa sponsorship</strong></em></p> <p>&nbsp;</p> <p><span style="text-decoration: underline;"><strong>POSITION SUMMARY:</strong></span></p> <p>The Associate Field Service Technician is responsible for maintaining retail store technologies and computer systems and peripherals, within retail store and commercial business environments. They are responsible to perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.). The Associate Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided. &nbsp;The services include some or all the following: &nbsp;whole product and/or component exchange and on-premises basic product &amp; store equipment problem diagnosis, adjustment and/or repair. &nbsp;The Associate Field Service Technician may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications, to products using well established documentation and procedures. Candidate will work under supervision until trained and capable of working in an unsupervised fashion.</p> <p><strong><span data-teams="true"><em>This job opening is not eligible for immigration/work visa sponsorship</em></span></strong></p> <p><span style="text-decoration: underline;"><strong>RESPONSIBILITIES:</strong></span></p> <ul> <li>Operates in assigned territory and performs basic repairs and services on products, including problem determination utilizing well established, standard maintenance packages, diagnostics, reference documentation, system tools and service aids in identifying routine problems. &nbsp;Is also capable of performing a basic level of diagnostics and repair but may require occasional assistance from more experienced SRs to carry out difficult product repair activities. Uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team</li> <li>May travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment</li> <li>Effectively communicates with customers, management, peers, and team members on a timely basis regarding st