Sr. Principal Consultant - Technical Delivery

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location: Remote, North America

Job Title: Sr. Principal IT Consultant - Genesys Professional Services

Overview:

In this role, you’ll work closely with customers as a technical lead on initial delivery plan(s) and on-going technical needs. You’ll support broadening the effect of Genesys technology to meet their business goals and help guide the evolution of the platform by identifying new deployment patterns and solutions. You will provide vision and thought leadership while promoting the use of Genesys technology to enable customer success and support its development and growth into new domains by working closely with industry experts throughout the company.This opportunity is a part of the Professional Services organization. As part, you’re positioned as the consulting and implementation arm of Genesys. The team supports our customer’s technology journey and solutions projects aligned to Genesys Cloud.

The position requires an individual with an engineering and pragmatic mindset, and a history of adapting a clear vision based on the customers maturity and structure. The goal is to align Genesys to their business strategy by delivering more value with greater velocity.

What’ll you’ll do:

• Work closely with customers and internal partners during all stages of the project(s) lifecycle as the technical lead.

• Provide platform configuration guidance and best practices to customers.

• Understand how Genesys technology integrates/interfaces with customers` solutions vision.

• Lead efforts to pro-actively craft and propose solutions that clarify how Genesys brings business value to address critical business challenges faced by customers.

• Present complex Genesys technical demonstrations to various levels of staff in a diverse range of customer organizations.

• Identify (project) risks and the definition of mitigation plans. 

 What you’ll bring to the table:

• 7-10 plus years of experience designing, implementing, and/or administrating enterprise solutions/systems that leverage the call center technologies.

• Demonstrated work in a technical consultative capacity with the Genesys Cloud product.

• IP Telephony:  Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)  

• Hands on experience in designing and programming complex applications leveraging APIs, JSON and/or JavaScript.

• Professional experience in a similar position, supporting similar responsibilities.

• Experience with current technology implementation patterns including service-oriented and cloud.  

• Understanding of business processes and transformation and how they relate to customer experience technology.

#LI-REMOTE

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$121,500.00 - $238,400.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.