Senior Sales Compensation Analyst

How you will spend your time:

Own the end-to-end administration of the ICM platform ensuring commission calculations are accurate and payouts are processed on time each period.

Maintain plan configuration in the ICM tool — building and updating logic as plan design evolves, and validating changes ahead of each payout cycle.

Investigate and resolve compensation discrepancies and disputes, delivering clear, well-documented resolutions to reps and managers within agreed service levels.

Produce monthly accrual data and submit to Finance within cycle deadlines, with figures reconciled against actuals before submission.

Support the monthly and quarterly compensation reporting cadence, including payout summaries, attainment reporting, and exception tracking for leadership.

Partner with Revenue Operations (RevOps), Finance, and People & Culture (P&C) to ensure data flowing into the ICM tool is accurate — including headcount changes, quota updates, and plan eligibility.

Experience leading or supporting an ICM platform migration — including data mapping, parallel testing, and stakeholder validation — is highly desirable.

Establish and maintain process documentation and standard operating procedures for administration workflows, supporting audit readiness and team continuity.

Identify opportunities to automate or streamline manual administration processes and drive those improvements through to implementation.

 

About you:

Technical Skills

Hands-on experience configuring, administering, and troubleshooting ICM platforms such as SPIFF or CaptivateIQ — including plan logic build, exception handling, and full payout cycle management.

Strong command of compensation data — comfortable manipulating and validating large datasets in Excel or Google Sheets, with SQL or similar.

Established background in a Revenue Operations (RevOps) environment, with depth across compensation administration, data workflows, and cross-functional stakeholder management.

Solid understanding of commission plan mechanics — accelerators, draws, clawbacks, multi-currency payouts, and role-based eligibility rules.

Familiarity with the end-to-end compensation cycle from accrual to payout, including Finance reconciliation and audit trail requirements.

Behavioural Skills

Meticulous attention to detail — catches errors before they become disputes, not after.

Self-directed and autonomous; manages competing close-period deadlines without needing close oversight.

Translates complex compensation logic into plain language when explaining outcomes to reps and managers.

Surfaces issues early with a recommended path forward — doesn’t wait until payout day to flag a problem.

Builds credibility with GTM stakeholders through accurate, consistent work and responsive human-centered communication.