Child Safety & Wellbeing Worker (Advice and Referral Line) - Multiple Positions

This is a Department built entirely for children and young people and their communities.  Our ultimate goal is to work together to ensure that every child and young person in Tasmania is known, safe, well and learning. 

The child is at the centre of everything we do and the way we do it. 

The Strong Families Safe Kids Advice and Referral Line is the first point of contact for people seeking information, advice, and assistance if they have a concern about a child and their family. 

The team at the Strong Families Safe Kids Advice and Referral Line are a passionate group of emotionally intelligent, multidisciplined professionals who collaborate and work together to provide advice and referral as the first point of contact for child wellbeing and safety, delivering early intervention for children and their families. 

These are predominantly phone-based role in a fast-paced, high-energy, team environment.

Conditions of Employment  

• Salary: $73,834 to $111,364 pro rata per annum + 11.5% Superannuation  
• Classification: Allied Health Professional Level 1-2
• Award/Agreement: Allied Health Professionals Public Sector Unions Wages Agreement 
• Location: South (Hobart)
• Hours of Work: Permanent full-time day work, fixed term full time and part time day work starting ASAP

Please note: Other permanent and fixed-term full-time and part time vacancies that may arise in the future may also be filled from this process. 

What we’re offering 

• Starting salary recognition of further study and experienced practitioners
• Up to $14k of financial incentives available 
• Relocation Assistance– talk to us about how we can support your relocation
• Four (4) weeks accrued recreation leave + accrued sick/carers leave + personal impact days
• Workplace flexibility, talk to us about flexible start/end times, part-time and work from home
• Access to Professional Development fund, in-house and external training, supervision, and career development
• Commitment to keeping our employees healthy, practice supervision and Employee Assistance Program (EAP)
• Pathways to grow your career
• Six (6) weeks Beginning Practice training for all roles
• We are a child-safe organisation

About You

• If you enjoy building rapport and relationships with stakeholders (including families and young people) over the phone, working with complex needs, and working in an open, supportive, and collaborative team environment then the Strong Families Safe Kids Advice and Referral Line encourage you to apply. 
• Have a genuine motivation and passion to work with children, young people, and their families
• Strong interpersonal skills, with the ability to change your communication style, remain calm, de-escalate, and manage conflicts
• Ability to quickly build rapport and relationships with stakeholders (including families and young people) over the phone and in person
• Value working as a member of a team and contributing to a positive team environment
• Commitment to self-care, continuous improvement, learning and practice reflection
• Individual resilience, emotional intelligence, and the ability to self-reflect
• Personal integrity, accountability, and respect for clients

About the Role

The team conduct safety and wellbeing conversations with children, families, professionals, and community members to provide earlier intervention and better outcomes.  Utilising assessment frameworks and our conversational model identify appropriate services to address the needs of children and families, provide information and advice, and support professionals and the community to increase the safety and wellbeing of children.

Duties Include

• Conduct safety and wellbeing phone conversations to identify the most appropriate response regarding the best interests of the child.
• Provide brief intervention strategies, information, and advice in relation to service options and other approaches to support the child and their family.
• Use risk and safety assessment frameworks and skills to determine when a child may be at risk and initiate an appropriate protective response.

Please see the Statement of Duties for a complete overview of the role/s available.

Essential Requirements 

• A tertiary qualification approved by the relevant National Board, for example a Bachelor of Social Work, and eligibility for membership with the relevant National Board or professional association; or  
• An alternative tertiary qualification (AQF Level 7 Qualification) in a discipline considered releva